Assistant Director, Meetings & Events — Lead & Elevate

Hilton Los Angeles/Universal City; Los Angeles (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

401(k) with company matching

Complimentary Employee Meals

Exclusive worldwide Hilton employee旅行割

Job summary

Hilton Los Angeles/Universal City is seeking an Assistant Director of Meetings & Events to lead events and banquet teams, ensuring top-tier service for group, catering, and social events. This role partners with the Director to drive operational excellence and revenue opportunities.

You will oversee event operations, guide staff, and manage client relationships while maintaining Hilton standards in a fast-paced hotel setting.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent combination of education and experience will be considered
• Minimum of 3-5 years of progressive experience in hotel meetings and events, convention services, catering, or banquet operations, including supervisory or management experience
• Previous experience in a full-service hotel or resort environment with high-volume group and catering business preferred
• Experience using hotel property management and event management systems (e.g., Delphi, OnQ, CI/TY, or similar platforms) preferred
• Demonstrated leadership skills with the ability to motivate, coach, and develop team members in a fast-paced environment

Responsibilities

• Lead the Events & Banquets teams with day-to-day operational oversight, coaching, training, and performance development
• Support recruitment, onboarding, scheduling, and ongoing development of department team members
• Oversee departmental operations, including event assignments, workflow, service standards, and procedures
• Partner with Sales, Revenue Management, and Operations to maximize client satisfaction and profitability
• Serve as primary contact for assigned meetings and key accounts, ensuring event requirements are communicated and executed
• Conduct pre-convention meetings and site inspections to build client relationships
• Monitor event operations during programs and resolve service challenges promptly
• Collaborate with culinary & banquet leadership on menu quality and pricing integrity
• Ensure accurate event documentation: BEOs, rooming lists, billing, and changes
• Support departmental financial performance by monitoring labor and revenue opportunities
• Maintain cross-department communication to ensure coordination of meetings and events
• Uphold brand standards and safety procedures and seek process improvements
• Assume leadership in absence of the Director of Meetings & Events

Skills

Leadership

Organization

Communication

Financial acumen

MS Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

Delphi

OnQ

CI/TY

Job description

Hilton Los Angeles/Universal City is seeking an Assistant Director of Meetings & Events to lead events and banquet teams, ensuring top-tier service for group, catering, and social events. This role partners with the Director to drive operational excellence and revenue opportunities.

You will oversee event operations, guide staff, and manage client relationships while maintaining Hilton standards in a fast-paced hotel setting.