Assistant Director, IT

University of Rochester; City of Rochester (NY); On-site; USD 108,000 - 163,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Director to lead and enhance IT operations. This role involves providing strategic oversight, managing a talented team, and ensuring the seamless operation of technology services. The ideal candidate will have a strong background in IT management, excellent communication skills, and a passion for fostering innovation. Join a collaborative environment where your contributions will help shape the future of technology services, ensuring they meet the evolving needs of the university community. Embrace the opportunity to make a significant impact in a forward-thinking organization committed to excellence.

Qualifications

• 5-7 years of related experience, preferably in a supervisory role.
• Expertise with technology in respective areas.

Responsibilities

• Provides leadership and operational oversight for IT.
• Manages process improvements and customer service.

Skills

AGILE Methodologies

Verbal Communication

Written Communication

Team Leadership

Problem Solving

Education

Bachelor's degree in Computer Science

Master's degree

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address) :

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening : Worker Subtype :

Regular

Time Type : Full time

Scheduled Weekly Hours :

Department :

100089 University IT / C&DS

Work Shift :

UR - Day (United States of America)

Range : UR URG 116

Compensation Range :

108,483.00 - $162,725.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries / hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities : GENERAL PURPOSE

With guidance and direction from the University IT Leadership Team and as a senior member of the University IT Management Team, provides leadership and operational oversight for the respective area and the Lines of Business supported by the Service Center. Reviews processes and makes recommendations for operational improvement and assists in setting strategic direction for University-wide information strategy, systems and services; including development of long-range goals and budget objectives. The Assistant Director is responsible for maintaining a high level of customer service and managing process improvements. Additional responsibilities may include day-to-day management of the operating budget, coordination of special project activities for the supported Lines of Business and / or Service Level Agreements (SLAs), and provides research and assistance necessary for contract negotiations for 3rd party software, services, and solutions. The Assistant Director is also expected to assume the role of Director in his / her absence, exercising direction and supervision of all departmental activities.

RESPONSIBILITIES :

Provides direction for a team of professional staff providing support for the respective Lines of Business (LOBs)

• Develops, models, monitors and enforces University and Organization standards and values
• Directs, recruits and evaluates departmental team members, providing day to day oversight of the respective LOBs
• Allocates personnel, manages and / or assigns temporary team resources at a level that ensures all service level agreements are met
• Motivates team members to achieve organizational excellence
• Plans and implements staff training programs
• Contributes to a world-class information technology organization, assisting in continuous process improvement initiatives and refinement of service offerings

Management of the respective LOBs associated with the Service Center

• Assists the University leadership team in representing technology opportunities to Presidents, Deans and department chairpersons
• With leadership, maintains responsibility for the 24 hour a day, uninterrupted operation of the University information systems, and services including administrative and academic services, data center operations, systems administration, networking and system administration, analytics and communications services
• Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities
• Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
• Provides input into the Central IT Service Level Agreement for LOBs supported by the team and manages resources within the approved levels; also negotiates and develops Service Level Agreements with University customers as appropriate
• Negotiates software agreements, service contracts, and other related delivery mechanisms used in support of IT services

Leads projects based on the area of expertise

• Demonstrate the ability to think in creatively in order to methodically reach desired goals in a wide scope and breadth of information technology needs
• Responds constructively and with innovation to end-user requirements by understanding the business problem, the technical requirements and the level of service the user expects; establishes metrics for assessing effectiveness of program
• Serve as a technical resource to the project, where appropriate
• Develop project plans and resource estimates and direct project resources towards achievement of established deliverables
• Provides leadership for IT projects, such as the development of the IT Annual Report
• Support of the Office of the Vice President for IT / CIO and development
• Provides leadership and coordination for technology projects at the request of the Office of the Vice President for IT / CIO
• Assumes the role of Director in his / her absence exercising direction and supervision of all departmental activities
• Represents the area of responsibility to University officials and external customers in the Director's absence.
• Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, conferences and courses and liaison with vendors
• May represent the University in organizations and initiatives at the local, state and national level as appropriate.

Expense Management

• Formulates and monitors operational and capital budgets for assigned areas of responsibility
• Manages billing and service processes for related responsibilities including tracking and reconciliation, for rated services
• Participates in the preparation of quarterly spend plans
• Evaluates, costs-out, selects, and coordinates the installation of technology solution
• Participates in the review and development of rates associated with IT services

On-call

• Participates in Manager-on-Call (MOC) rotation and serves as escalation and primary communicator to IT Leadership and other executives
• In the case of campus-wide emergencies or when the potential of an insurance claim exists, the MOC will assist the Director in directing the technical team and will coordinate the collection of labor & expense detail
• Serves in the role of Director during emergencies providing leadership and guidance to a larger response team until the respective Director assumes the role

Other duties as assigned.

QUALIFICATIONS :

• Bachelor's degree in related discipline such as Computer Science, Business, Data Science, Engineering, Finance, Instructional Technology required.
• Master's degree preferred.
• 5 - 7 years of related experience; preferably 3-5 years in a supervisory capacity required.
• Or an equivalent combination of education and experience required.

Required Technical Skills Required :

• Expertise with technology in the respective area(s)
• Experience building programs that deliver long-term success
• Ability to learn new technologies quickly
• Ability to apply AGILE methodologies to solve problems and deliver solutions
• Ability to lead and coordinate deployment activities with University IT teams and business areas and / or service providers, to ensure system compatibility and cross-department requirements are met

Required Business Skills Required :

• Excellent verbal and written communication skills
• Ability to translate user needs into solution requirements
• Ability to lead a team to produce valuable results
• Ability to provide on-call support as required
• Ability to handle multiple tasks at one time and meet required deadlines.
• Ability to contribute both individually and provide technical leadership as part of a team
• Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change.
• Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this.
• Exemplary speaking and presentation skills.
• Exceptional customer service skills, including outstanding verbal and written communications and ability to diffuse difficult situations

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion / creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.