Assistant Director, Housing Operations and Facility Services

University of Miami; Coral Gables (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Miami seeks an Assistant Director of Housing Operations and Facility Services to lead day-to-day operations of the residential building portfolio in Coral Gables.

The role owns physical condition and readiness of spaces, coordinating maintenance, housekeeping, landscaping, pest control, inspections, and inventory, in partnership with Facilities, Operations & Planning and contracted service providers.

Responsibilities

• Leads Housing's day-to-day operations across the residential portfolio in partnership with Facilities, Operations and Planning and contracted service providers.
• Environmental Services including housekeeping and custodial services across all residential buildings, landscaping and grounds maintenance, pest control.
• Laundry services and vending operations vendor coordination.
• Directly supervise, schedule, and evaluate student employees supporting operations.
• Develop and maintain inspection schedules, room readiness timelines, move-in/move-out inspection calendars, and warehouse inspection schedules.
• Verify completion of assigned maintenance work and ensure spaces are move-in ready.
• Monitor housing work orders, ensure timely responses, and coordinate with FOP on system access and reporting.
• Manage the Cruise Ship Move-In program with off-campus vendors and campus stakeholders.
• Coordinate building preparations for student move-in/move-out and develop inspection/readiness schedules.
• Administer and develop assessment programs for work order reporting to stakeholders.
• Monitor and respond to residential maintenance cases in Salesforce with partners to address moisture intrusion and other concerns.
• Manage Housing warehouse operations and inventory controls.

Job description

General Description (Purpose and Function):

The Assistant Director of Housing Operations and Facility Services lead the day-to-day operations of the University's residential building portfolio. This position holds primary ownership of the physical condition and readiness of all residential spaces, including maintenance, housekeeping, landscaping, pest control, inspections, repairs, furniture, equipment, warehouse and inventory operations, and deficiency resolution, in partnership with University Facilities, Operations & Planning "FOP", contracted service providers, and other campus partners. Manages the day-to-day coordination, inspection scheduling, and corrective action follow-up within assigned areas. Oversees planning, coordination, and execution of the Cruise Ship Move-In program within established departmental and University parameters. Reviews and approves all warehouse inventory orders submitted by the Housing Operations Manager prior to placement.

Primary Duties and Responsibilities:

• Leads Housing's day-to-day operations across the residential portfolio in partnership with Facilities, Operations and Planning "FOP" and contracted service providers. Areas of oversight include: Coordination of maintenance and repairs for all residential buildings, living units, study rooms, classrooms, public areas, lobbies, offices, and staff and faculty apartments.
• Environmental Services which include housekeeping and custodial services across all residential buildings, landscaping and grounds maintenance for residential areas, pest control and extermination program implementation and monitoring.
• Laundry services and vending operations vendor coordination.
• Directly supervise, schedule, and evaluate approximately 6 to 8 student employees, or more depending on operational needs, assigned to support operations.
• Jointly develops and maintains inspection schedules, room readiness timelines, move-in and move-out inspection calendars, and warehouse inspection schedules in collaboration with the Housing Operations Manager. Conducts both formally scheduled and operationally triggered inspections of residential rooms, common spaces, offices, staff and faculty apartments, exterior areas, and other Housing areas.
• Verifies completion of assigned maintenance work, cleaning, repairs, furniture installation, and other corrective actions before affected spaces are considered move-in ready.
• Monitors housing work orders entered to ensure appropriate response times, completion rates, recurring concerns, and unresolved items requiring escalation. Serves as the Housing and Residential Life point of contact for this platform, coordinating with FOP regarding system access, reporting needs, and platform-related concerns.
• Manages and leads all aspects of the Cruise Ship Move-In program in conjunction with the off-campus vendor and campus stakeholders to execute contracted services.
• Coordinates building preparations supporting student move-in and move-out, jointly developing move-in and move-out inspection and readiness schedules with the Housing Operations Manager.
• Administers and develops assessment program of our work order system reporting for campus stakeholders to ensure satisfaction and operational efficiencies.
• Monitors and responds to all residential maintenance cases in Salesforce platform. Works with University FOP, Environmental Health & Safety, and other appropriate partners when moisture intrusion, water intrusion, indoor environmental conditions, or similar room concerns arise and works to address and resolve in a timely manner.
• Manage Housing warehouse operations and all inventory ordering. Maintains appropriate inventory controls and records to provide reasonable visibility into items available, deployed, stored, transferred, or requiring replacement.
• Monitors the condition, placement, and operational readiness of furniture and assigned equipment throughout the residential portfolio and conducts damage assessments.
• Manages services for live-in professional staff and faculty apartments including but not limited to Routine maintenance and repair concerns, inventory and other needs.
• Supports the Director in annual and long-range strategic planning by working with Housing staff and campus partners to identify and document residential maintenance needs.
• Leads Department's day-to-day involvement in assigned renovation, construction, and capital improvement projects.
• Manages assigned vendor and contracted service relationships, including but not limited to housekeeping, grounds, pest control, laundry, vending, moving services, furniture, Cruise Ship Move-In vendor, and other housing related services.
• Serves as a primary point of contact for student and parent conc