Assistant Director, Housekeeping

SH Group; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Director of Housekeeping in the United States to lead the housekeeping team and uphold a high standard of guest service.

The role requires at least 3 years in luxury hotel operations, with a post-secondary diploma preferred. You will streamline processes, manage supply carts, and motivate staff while maintaining a focus on guest satisfaction and financial performance.

Qualifications

• 3+ years of luxury hotel experience.
• Post-secondary diploma or degree preferred.
• Strong expertise in housekeeping operations with leadership experience and a proven track record of driving guest satisfaction, team engagement, and financial performance.
• Excellent verbal and written communication skills.
• Flexible and able to meet the demands of a 24-hour operation.
• Familiarity with Local 6 union agreements, practices and procedures.

Responsibilities

• Lead the housekeeping team and ensure exceptional service.
• Streamline processes to improve efficiency and stock a well-organized supply cart.
• Identify challenges and motivate the team by demonstrating rewards of outstanding service.

Skills

Leadership

Communication

Problem solving

Education

Post-secondary diploma or degree

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that's what our Housekeeping team focuses on every minute, whether it's adjusting a hallway area rug so it's just right, or leaving a bedroom in such beautiful condition that guests can't help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We're currently seeking a Assistant Director of Housekeeping to lead our housekeeping team, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.

The Assistant Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip: Leading by example may lead you to incredible growth opportunities.

About you...

• Minimum of 3 years of luxury hotel experience required.
• Post-secondary diploma or degree preferred.
• Strong expertise in housekeeping operations, with demonstrated leadership skills and a proven track record of driving guest satisfaction, team member engagement, and financial performance.
• Excellent verbal and written communication skills.
• Flexible and adaptable, with the ability to meet the demands of a 24-hour operation.
• Working knowledge of Local 6 union agreements, practices, and procedures required.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Salary Range: $80k - $90k

Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture.

We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.