Assistant Director, Housekeeping

1-Hotels-5; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SH Hotels & Resorts in New York is seeking an Assistant Director of Housekeeping to lead the housekeeping team and streamline operations, ensuring flawless room presentation and guest satisfaction.

The role requires 3+ years in luxury hotels, strong leadership and communication, and the ability to operate in a 24-hour environment. Local 6 union knowledge is required to succeed.

Qualifications

• Minimum of 3 years of luxury hotel experience required.
• Strong leadership and housekeeping operations expertise.
• Excellent verbal and written communication skills.
• Willingness to meet the demands of a 24-hour operation.
• Knowledge of Local 6 union agreements, practices, and procedures.

Responsibilities

• Lead the housekeeping team and ensure exceptional guest service.
• Identify and streamline processes to improve efficiency.
• Maintain supply carts and inventory to support daily operations.
• Motivate team members by demonstrating outstanding service and rewards.

Skills

Luxury hotel experience

Leadership

Communication

Flexibility

Union knowledge

Education

Post-secondary diploma or degree

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We’re currently seeking a Assistant Director of Housekeeping to lead our housekeeping team, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.The Assistant Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.Inside tip: Leading by example may lead you to incredible growth opportunities.About you...Minimum of 3 years of luxury hotel experience required.Post-secondary diploma or degree preferred.Strong expertise in housekeeping operations, with demonstrated leadership skills and a proven track record of driving guest satisfaction, team member engagement, and financial performance.Excellent verbal and written communication skills.Flexible and adaptable, with the ability to meet the demands of a 24-hour operation.Working knowledge of Local 6 union agreements, practices, and procedures required.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Salary Range: $80k - $90kStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.