Housekeeping Manager

SH Group; United States; On-site; USD 52,000 - 66,000; Full time

Job summary

Starwood Hotels is seeking a Housekeeping Manager to lead the housekeeping team in a luxury property, ensuring impeccable cleanliness and guest satisfaction across all areas.

You will streamline processes, manage supplies, motivate staff, and maintain a 24-hour operation with a focus on guest experience and financial performance. Minimum 2 years in a similar role is required; a post-secondary diploma is a plus; strong communication and leadership skills are essential.

Qualifications

• Minimum 2 years of similar work experience in a luxury hotel setting.
• Strong leadership and people-management skills.
• Advanced knowledge of housekeeping operations and guest engagement.

Responsibilities

• Lead the Housekeeping team to deliver exceptional cleanliness and guest experience.
• Streamline housekeeping processes and optimize supply carts and stock levels.
• Motivate staff through coaching, recognition, and clear performance expectations.
• Collaborate with other departments to ensure smooth 24-hour operation.

Skills

Leadership

Guest service

Communication

Staff management

Education

Post-secondary diploma or degree (Hospitality preferred)

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We're currently seeking a Housekeeping Manager to lead our Housekeeping team , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.

The Housekeeping Manager is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.

Inside tip: Leading by example may lead you to incredible growth opportunities.

About you...

Passionate about hospitality and cleanliness.

A minimum of 2 years of similar work experience in a luxury hotel setting.

A post-secondary diploma or degree would be a plus.

Advanced knowledgeable of housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.