Assistant Director, Global Service Delivery

Jobgether; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Healthcare coverage

Life and disability insurance

401(k) plan

Paid time off

Professional growth

Job summary

Jobgether is seeking an Assistant Director, Global Service Delivery to lead and optimize offshore partnerships and global service operations. The role focuses on ensuring reliable system access, consistent service quality, and measurable performance improvements across the healthcare services domain.

You will engage with onshore and offshore teams, set governance, and drive continuous improvement while maintaining strong relationships with stakeholders.

Qualifications

• Experience in Revenue Cycle Management (RCM) environments.
• Proven ability to manage global partner relationships and offshore subcontractors.
• Strong project management and governance skills with PMP preferred.
• Ability to establish KPIs/SLAs and drive performance improvement.
• Experience leading cross-functional teams across Service Delivery, IT, Security, Training and Quality.
• Excellent communication and stakeholder management at senior levels.

Responsibilities

• Oversee offshore partnerships and serve as primary contact for issues and escalations.
• Direct service delivery operations and set priorities and performance expectations.
• Define and manage KPIs/SLAs to monitor productivity and quality.
• Develop dashboards and reports to analyze trends and risks.
• Collaborate across Service Delivery, IT, Security, Training and Quality to improve processes.
• Lead governance through regular reviews and stakeholder communication.

Skills

Revenue Cycle Management

Global partnerships

Project management

Performance management

Operational leadership

Stakeholder management

Communication

Analytical thinking

Organizational skills

Remote work readiness

Education

Bachelor's degree

PMP certification

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistant Director, Global Service Delivery based in the United States.

We are seeking an experienced service delivery professional to oversee global service operations and strengthen partnerships with offshore subcontractors in a dynamic, patient-focused healthcare environment. In this role, you will serve as the primary liaison between internal teams and offshore partners, ensuring reliable system access, consistent service quality, and strong operational performance. You will lead partner performance management, establish measurable service standards, and use productivity and quality data to identify opportunities for improvement. Working across Service Delivery, IT, Security, and Training and Quality teams, you will drive operational initiatives, streamline onboarding, and support effective team ramp-up. This opportunity is ideal for a proactive leader with strong Revenue Cycle Management experience who excels at stakeholder communication, accountability, and continuous improvement. The position is fully remote within the United States and offers the opportunity to contribute to a growing organization in an evolving healthcare services industry.

Accountabilities

• Manage offshore partnerships: Serve as the primary point of contact and escalation lead for offshore subcontractor partners, building productive relationships and ensuring timely resolution of issues, blockers, and service requests.
• Lead service delivery operations: Provide direction to offshore teams, establish priorities and performance expectations, and promote accountability to achieve consistent operational outcomes.
• Monitor partner performance: Define and manage key performance indicators (KPIs) and service-level agreements (SLAs) to track productivity, quality, and overall service delivery effectiveness.
• Analyze operational data: Develop dashboards and performance reports, evaluate trends, identify service gaps and emerging risks, and implement corrective action plans to improve results.
• Drive cross-functional improvements: Collaborate with Service Delivery, IT, Security, Training and Quality, and offshore partners to improve processes, onboarding, team ramp-up, and ongoing operational efficiency.
• Oversee partner governance: Establish and maintain regular operational reviews, business review meetings, escalation procedures, and stakeholder communication practices.
• Manage deliverables and follow-through: Track action items, project milestones, standard operating procedures (SOPs), and partner commitments to ensure timely completion and alignment across teams.
• Strengthen service quality: Identify opportunities to improve operational consistency, performance, and customer outcomes while supporting the organization's evolving business needs.
• Communicate with stakeholders: Present performance updates, operational challenges, and improvement plans clearly to onshore and offshore leadership teams, including executive stakeholders.
• Support continuous improvement: Adapt to changing priorities, identify emerging challenges, and develop practical solutions that improve partner performance and overall service delivery.

Requirements

• Revenue Cycle Management experience: 6–8 years of experience working within a Revenue Cycle Management (RCM) environment, with a strong background in RCM highly preferred.
• Global partnership experience: At least 3–4 years of experience working with global customers or partners, ideally involving offshore service delivery relationships.
• Education: Bachelor's degree preferred.
• Project management certification: Project Management Professional (PMP) certification preferred.
• Performance management skills: Ability to establish performance metrics, monitor KPIs and SLAs, analyze productivity and quality data, and develop actionable improvement plans.
• Operational leadership: Experience setting priorities, managing deliverables, coordinating cross-functional initiatives, and promoting accountability across distributed teams.
• Stakeholder management: Strong relationship-building and escalation management skills, with the ability to work effectively with offshore partners, internal departments, and senior leadership.
• Communication and presentation: Confidence presenting on camera and communicating clearly with both onshore and offshore executive teams.
• Analytical and problem-solving abilities: Strong attention to detail and the ability to identify operational risks, resolve delivery challenges, and implement effective process improvements.
• Organizational skills: Ability to manage competing priorities, maintain clear documentation, track action items, and support structured operational governance.
• Remote work readiness: Ability to maintain a dedicated, professional, and distraction-free workspace at home.
• Preferred location: Priority is given to applicants located in Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Maine, Michigan, Missouri, Mississippi, North Carolina, New Mexico, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, and West Virginia.
• Identity verification: Willingness to present a valid government-issued photo ID during screening or interviews. A photograph may also be captured for identity verification, security, and record-keeping in accordance with applicable privacy requirements.

Benefits

• Remote work: Fully remote position within the United States, with a dedicated home workspace required.
• Healthcare coverage: Medical, dental, and vision insurance.
• Life and disability insurance: Life insurance, short-term disability, and long-term disability coverage.
• Retirement savings: 401(k) plan.
• Paid time off: Generous paid time off policy and paid holidays.
• Professional growth: Opportunity to contribute to a growing healthcare services organization and support evolving global service delivery operations.
• Collaborative culture: Work with dedicated colleagues and cross-functional teams in an environment that values operational excellence, adaptability, and achievement.