Manager I - Ticketing Operations Manager

Sam Houston State University; Huntsville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Sam Houston State University is seeking a Manager I - Ticketing Operations Manager to oversee the Bearkat Ticket Office, ensuring efficient ticket services for all athletic events and coordinating with departments for scheduling and event timing.

The role emphasizes managing daily operations, developing sales plans for season and group tickets, training student staff, and maintaining strong relationships with ticket holders and university partners.

Qualifications

• Bachelor's degree in related field required.
• One year of related experience required.
• A combination of education, experience and training may be considered.

Responsibilities

• Manages daily activities of the Bearkat Ticket Office.
• Oversees ticket service and operations.
• Implements plans for season tickets, group sales, and individual game sales.
• Builds relationships with season ticket holders, general public and staff.
• Acts as the point of contact for the Athletic Department ticket operating system (PACIOLAN).
• Hires and trains student ticket office employees.
• Develops schedules, priorities, and standards for achieving goals.
• Manages the ticket box office at athletic events.
• Sets timelines and ensures that all ticketing events are implemented and executed.

Skills

Leadership

Customer service

Operations management

Education

Bachelor's degree in related field

1 year of related experience

Tools

PACIOLAN ticketing system

Job description

Requisition: 202600222S

Title: Manager I - Ticketing Operations Manager

FLSA status: Exempt

Hiring Salary: This position is a pay grade 6. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category: Professional

Department: IMC Athletics External Engagement

Division: Integrated Marketing Communications

Open Date: 07/24/2026

Open Until Filled: Yes

Educational and Experience Requirement: Bachelor’s degree in related field. One year of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position: Performs routine managerial work administering the daily operations and activities of the Bearkat Ticket Office.

Primary Responsibilities:

• Manages daily activities of the Bearkat Ticket Office.
• Oversees ticket service and operations.
• Implements plans for season tickets, group sales, and individual game sales.
• Builds relationships with season ticket holders, general public and staff.
• Acts as the point of contact for the Athletic Department ticket operating system (PACIOLAN).
• Hires and trains student ticket office employees.
• Develops schedules, priorities, and standards for achieving goals.
• Manages the ticket box office at athletic events.
• Sets timelines and ensures that all ticketing events are implemented and executed.
• Performs other related duties as assigned.

Other Specifications: Knowledge of local, state, and federal laws. Ability to manage business functions. Communicates with other university departments, personnel, and other agencies.

Full Time Part Time: Full Time

Quicklink: https://shsu.peopleadmin.com/postings/47972

EEO Statement: Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

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