Assistant Director for Student Support Services

Savannah Technical College; United States; On-site; USD 64,000 - 90,000; Full time

Job summary

Savannah Technical College is seeking an Assistant Director for Student Support Services to provide leadership and strategic direction for programs that promote student access, engagement, retention, persistence, completion, and success. Reporting to the Director of Career & Student Success, you will oversee accessibility and retention efforts and guide staff in delivering accommodations and interventions.

You will collaborate with Academic Affairs, Student Affairs, and external partners, using

Qualifications

• Bachelor's degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field.
• Two (2) years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area. Note: Related experience may substitute for education on a year-for-year basis.

Responsibilities

• Provides leadership and administrative oversight for Student Support Services programs, initiatives, and activities that support student success, retention, persistence, and completion.
• Supervises, trains, evaluates, and provides ongoing guidance to the Coordinator of Accessibility and Retention and other assigned staff.
• Oversees the delivery of accessibility and accommodation services, ensuring compliance with applicable federal, state, and institutional regulations and policies.
• Assists the Director of Career & Student Success in the development and implementation of strategic initiatives that support student engagement, retention, and academic achievement.
• Develops, implements, and evaluates student support programs and intervention strategies designed to improve student outcomes.

Education

Bachelor's degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field

Job description

Job Title

Assistant Director for Student Support Services

Agency

Savannah Technical College

Job Requisition ID

JR0000007444

Shift

Any (United States of America)

Compensation Details

COMMENSURATE WITH QUALIFICATIONS

Job Description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Join Savannah Technical College, where your career can make a difference! As a leading provider of technical education and workforce development in Coastal Georgia, Savannah Tech is dedicated to transforming lives, expanding opportunities, and preparing tomorrow’s workforce. Serving Bryan, Chatham, Effingham, and Liberty counties, our faculty and staff play a vital role in supporting student success and strengthening our communities. Whether you’re an experienced educator, industry professional, or administrative specialist, there’s a place for your talents at Savannah Tech. Make a splash in your career. Become our next Otter! Position: Assistant Director for Student Support Services The Assistant Director of Student Support Services provides leadership, oversight, and strategic direction for student support programs designed to promote student access, engagement, retention, persistence, completion, and overall success. Reporting to the Director of Career & Student Success, this position assists in the management and assessment of student success initiatives and supervises the Coordinator of Accessibility and Retention in the delivery of accessibility services, accommodations, retention programming, and intervention strategies. The Assistant Director develops, implements, and evaluates comprehensive support services that address academic, personal, and non-academic barriers to student achievement. The position utilizes data-informed practices to identify student needs, coordinate interventions, monitor outcomes, and continuously improve programs and services. The Assistant Director collaborates extensively with Academic Affairs, Student Affairs, community partners, and external agencies to ensure students receive the resources and support necessary to achieve their educational goals.

Major Duties and Responsibilities

• Provides leadership and administrative oversight for Student Support Services programs, initiatives, and activities that support student success, retention, persistence, and completion.
• Supervises, trains, evaluates, and provides ongoing guidance to the Coordinator of Accessibility and Retention and other assigned staff.
• Oversees the delivery of accessibility and accommodation services, ensuring compliance with applicable federal, state, and institutional regulations and policies.
• Assists the Director of Career & Student Success in the development and implementation of strategic initiatives that support student engagement, retention, and academic achievement.
• Develops, implements, and evaluates student support programs and intervention strategies designed to improve student outcomes.
• Establishes and maintains collaborative relationships with faculty, staff, community agencies, and external partners to address barriers to student success.
• Monitors student attendance, academic performance, engagement, and progression using institutional data systems and student success technologies.
• Coordinates proactive outreach efforts and intervention plans for students identified as academically at risk or experiencing personal challenges affecting academic progress.
• Serves as a member of institutional retention, early alert, case management, and student success teams.
• Collects, analyzes, and interprets retention, persistence, accessibility, and student success data to assess program effectiveness and recommend improvements.
• Coordinates and facilitates workshops, training sessions, orientations, and educational programs that support student development and success.
• Develops policies, procedures, and operational guidelines related to student support services and accessibility programs.
• Assists with budget planning, grant activities, program reporting, and resource allocation for student success initiatives.
• Provides guidance and training to faculty and staff regarding student support resources, accommodation processes, referral protocols, and retention best practices.
• Conducts need assessments and evaluate service delivery to identify opportunities for improvement and expansion of student support initiatives.
• Prepares reports, presentations, assessment findings, and recommendations for institutional leadership.
• Ensures compliance with institutional, state, federal, and accreditation requirements related to student support services and accessibility.
• Performs other duties as assigned.

Competencies

• Knowledge of student success, retention, persistence, engagement, and completion strategies.
• Knowledge of accessibility services, accommodation processes, and applicable federal regulations.
• Knowledge of student development theory and best practices in student support services.
• Demonstrated supervisory and leadership skills.
• Ability to analyze data, identify trends, and develop evidence-based recommendations.
• Ability to plan, implement, assess, and improve programs and services.
• Strong coaching, mentoring, case management, and student advocacy skills.
• Ability to coordinate multiple initiatives and manage projects effectively.
• Skill in the use of student information systems, case management systems, databases, and related software applications.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer service and relationship-building skills.
• Critical thinking, problem-solving, and decision-making abilities.
• Ability to work collaboratively with diverse student populations, faculty, staff, and external partners.
• Ability to maintain confidentiality and exercise sound professional judgment.

Minimum Qualifications

Minimum Qualifications Bachelor's degree in Education, Counseling, Student Affairs, Human Services, Social Work, Psychology, Higher Education Administration, or a related field and two (2) years of progressively responsible experience in student services, accessibility services, advising, retention, case management, student success programs, or a related area. Note: Related experience may substitute for education on a year-for-year basis.

Minimum Qualifications: Bachelor s degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of -Education and Two (2) years of work related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Eligibility and Requirements

All male applicants between the ages of 18 and 26 years of age must present proof of Selective Service Registration.

Candidates must pass a criminal background check.

Candidates may be required to submit a valid Driver’s License, proof of insurability, and/or a driver’s history report for positions involving state travel.

Salary/Benefits

Salary is commensurate with education and work experience.

Benefits include paid state holidays, annual and sick leave, and the State of Georgia Flexible Benefits package.

Position Status

Position considered open until filled.

Equal Employment Opportunity Employer

Savannah Technical College is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except those special circumstances permitted or mandated by law).

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Self-Identify Invitation

Invitation to Self-Identify For compliance activities, contact April Leavy, Title IX and Equity Coordinator, Room A110 or [phone], [e-mail].

Accreditation

STC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree.

Company Overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.