Assistant Director, Financial Aid — Lead & Elevate Aid

Wilmington University; Penn Acres South (DE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental

Vision

Retirement Plan (403b)

Education benefits

Job summary

Wilmington University in Delaware seeks an Assistant Director, Financial Aid (FT) to lead verification, review, and award processes, ensuring timely and compliant student aid administration.

The role requires a bachelor’s degree, 3–5 years in federal aid, supervisory experience, and strong communication. Proficiency in MS Office and NSLDS/COD/SIS systems is essential. Collaborative leadership and a commitment to student service are valued.

Qualifications

• Bachelor’s degree required; master’s preferred.
• 3–5 years of federal student financial aid administration experience.
• Strong communication and customer service skills; independent judgment.

Responsibilities

• Oversee verification, application review, and awarding processes for financial aid.
• Supervise Financial Aid Advisors workload and processing times.
• Maintain knowledge of federal/state policies and guide daily operations.
• Collaborate to manage FAO day-to-day functions and service improvements.
• Lead system upgrades, testing, and configuration for FAO programs.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Team collaboration

Multitasking

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

NSLDS

COD

SIS (Banner)

Job description

Wilmington University in Delaware seeks an Assistant Director, Financial Aid (FT) to lead verification, review, and award processes, ensuring timely and compliant student aid administration.

The role requires a bachelor’s degree, 3–5 years in federal aid, supervisory experience, and strong communication. Proficiency in MS Office and NSLDS/COD/SIS systems is essential. Collaborative leadership and a commitment to student service are valued.