Assistant Director, Financial Aid & Counseling

LRES Corporation; Chicago (IL); Hybrid; USD 49,000 - 54,000; Full time

Job summary

Loyola University Chicago seeks an Assistant Director – Financial Counselor to guide students through financing a Loyola education in an in-person capacity. You will provide service across all aid matters and collaborate with campus partners to deliver holistic support.

The role requires a bachelor’s degree with 3–5 years of experience, strong customer service, and solid knowledge of federal/state regulations; supervisory responsibilities may apply.

Qualifications

• Bachelor’s degree in a related field and 3–5 years of related experience; solid knowledge of federal and state regulations.
• Strong organizational and interpersonal skills; customer service experience preferred.
• Ability to work with a diverse student population, and adapt in a fast-paced environment; team-oriented.

Responsibilities

• Provide excellent customer service to students and parents via phone, email, walk-in, and other engagement on financial aid matters.
• Conduct file review, apply professional judgment, complete verification, and update award packaging as required.
• Monitor/maintain application statuses in the student information system; access COD/NSLDS/FSA systems to verify eligibility.
• Support programs such as R2T4, SAP, FWS, Scholarships, Veterans; present FAFSA workshops and financial wellness events.
• Collaborate with campus partners to deliver holistic financial aid service; perform other duties as required.

Skills

Organizational skills

Interpersonal skills

Customer service

Diversity awareness

Critical thinking

Adaptability

Team collaboration

Regulatory knowledge

Education

Bachelor’s degree

Tools

PeopleSoft

Federal/state databases (COD/NSLDS/FAA SAIG)

Job description

Loyola University Chicago seeks an Assistant Director – Financial Counselor to guide students through financing a Loyola education in an in-person capacity. You will provide service across all aid matters and collaborate with campus partners to deliver holistic support.

The role requires a bachelor’s degree with 3–5 years of experience, strong customer service, and solid knowledge of federal/state regulations; supervisory responsibilities may apply.