Assistant Director - Financial Counselor

Loyola University Chicago; Chicago (IL); On-site; USD 49,000 - 54,000; Full time

Job summary

Loyola University Chicago is seeking an Assistant Director of Financial Aid to lead and guide undergraduate and graduate students through financing options. The role emphasizes customer service, regulatory compliance, and collaboration with campus partners to deliver holistic services.

Responsibilities include file review, professional judgment, verification, and award packaging management, along with workshops and presentations.

Qualifications

• Bachelor's degree in a related field and 3–5 years of related experience.
• Solid knowledge of federal and state regulations is essential.
• Strong organizational and interpersonal skills; customer service experience preferred.
• Ability to work with a diverse student population.
• Knowledge of PeopleSoft is preferred.

Responsibilities

• Provide excellent customer service to students and parents regarding all financial aid matters.
• Conduct file review, performs professional judgement, completes verification, and updates award packaging as required.
• Monitors/maintains application statuses within the student information system.
• Access COD, NSLDS, FAA Access, SAIG to verify student aid eligibility.
• Supports program areas such as R2T4, SAP, FWS, Scholarships, Veterans, etc.
• Collaborate with campus partners to provide a holistic approach to service.

Skills

Organizational skills

Interpersonal skills

Customer service

Diversity support

Attention to detail

Adaptability

Team collaboration

Student support

Regulatory knowledge

Prioritization

Fast-paced

Education

Bachelor's degree

Tools

PeopleSoft

Job description

Duties and Responsibilities

The Assistant Director is a critical member of the Financial Aid team, providing guidance to undergraduate and graduate students in all aspects of financing a Loyola University education.

Essential duties include, but are not limited to, the following:

• Provide excellent customer service to students and parents via phone, e‑mail, walk‑in, and other forms of engagement regarding all financial aid matters
• - Conducts file review, preforms professional judgement, completes verification, and updates award packaging as required
• Monitors/maintains application statuses within the student information system
• - Access federal and state systems COD, NSLDS, GAP Access, FSA, etc. to verify student aid eligibility
• Supports the Financial Aid Office by managing specific program area(s) such as R2T4, SAP, FWS, Scholarships, Consortium, Veterans, etc.
• Supports the University through presentations to various public audiences including FAFSA workshops, financial wellness programs, orientations, and other admission events.
• Collaborate with campus partners to provide a holistic approach to service
• Performs other duties as required.

Minimum Education and/or Work Experience

Bachelor's degree in related field and three - five years of related experience, or a combination of education and work experience . A solid knowledge of federal and state regulations is essential.

Qualifications

• Strong organizational and interpersonal skills are a must
• Customer service experience preferred
• Must be able to work with a diverse student population
• Ability to think critically with an eye for detail
• Adaptable to change
• Must be able to work as part of a diverse team
• Support students and families from all backgrounds
• Strong working knowledge of federal and state regulations is essential.
• Ability to prioritize work and adapt in a fast pace environment
• PeopleSoft experience highly preferred.

Computer Skills

Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.

Position Maximum Salary or Hourly Rate

$54,000/ann

Position Minimum Salary or Hourly Rate

$48,500/ann

Special Instructions to Applicants

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at www.luc.edu/mission/. For information about the university's focus on transformative education, they should consult our website at www.luc.edu/transformativeed.

About Loyola University Chicago

Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes -including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits.

Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.

Position Number

8100742

Work Modality

Fully In-Person

Job Category

University Staff

Job Type

Full-Time

FLSA Status

Exempt

Campus

Rogers Park-Lake Shore Campus

Department Name

STUDENT FINANCIAL ASSISTANCE

Location Code

FINANCIAL ASSISTANCE (02023A)

Is this split and/or fully grant funded?

No

Supervisory Responsibilities

No

Required operation of university owned vehicles

No

Does this position require direct animal or patient contact?

No

Physical Demands

Repetitive Motions

Working Conditions

None

Open Date

10/05/2026