Assistant Director – Financial Counselor

LRES Corporation; Chicago (IL); Hybrid; USD 49,000 - 54,000; Full time

Job summary

Loyola University Chicago seeks an Assistant Director – Financial Counselor to guide students through financing a Loyola education in an in-person capacity. You will provide service across all aid matters and collaborate with campus partners to deliver holistic support.

The role requires a bachelor’s degree with 3–5 years of experience, strong customer service, and solid knowledge of federal/state regulations; supervisory responsibilities may apply.

Qualifications

• Bachelor’s degree in a related field and 3–5 years of related experience; solid knowledge of federal and state regulations.
• Strong organizational and interpersonal skills; customer service experience preferred.
• Ability to work with a diverse student population, and adapt in a fast-paced environment; team-oriented.

Responsibilities

• Provide excellent customer service to students and parents via phone, email, walk-in, and other engagement on financial aid matters.
• Conduct file review, apply professional judgment, complete verification, and update award packaging as required.
• Monitor/maintain application statuses in the student information system; access COD/NSLDS/FSA systems to verify eligibility.
• Support programs such as R2T4, SAP, FWS, Scholarships, Veterans; present FAFSA workshops and financial wellness events.
• Collaborate with campus partners to deliver holistic financial aid service; perform other duties as required.

Skills

Organizational skills

Interpersonal skills

Customer service

Diversity awareness

Critical thinking

Adaptability

Team collaboration

Regulatory knowledge

Education

Bachelor’s degree

Tools

PeopleSoft

Federal/state databases (COD/NSLDS/FAA SAIG)

Job description

Employment Opportunities Designed to Help Us Collaborate in Creation!

Assistant Director – Financial Counselor

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Position Details Job Title Assistant Director – Financial Counselor Position Number 8100742 Work Modality Fully In-Person Is this request for the creation of a new Position (or the modification of an existing Position) to temporarily support the WorkDay ERP? No Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Rogers Park-Lake Shore Campus Department Name STUDENT FINANCIAL ASSISTANCE Location Code FINANCIAL ASSISTANCE (02023A) Is this split and/or fully grant funded? No

Duties and Responsibilities The Assistant Director is a critical member of the Financial Aid team, providing guidance to undergraduate and graduate students in all aspects of financing a Loyola University education.

Essential duties include, but are not limited to, the following:

• Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid matters
• Conducts file review, preforms professional judgement, completes verification, and updates award packaging as required
• Monitors/maintains application statuses within the student information system
• Access federal and state systems ( COD , NSLDS , GAP Access, FSA , etc.) to verify student aid eligibility
• Supports the Financial Aid Office by managing specific program area(s) such as R2T4, SAP , FWS , Scholarships, Consortium, Veterans, etc.
• Supports the University through presentations to various public audiences including FAFSA workshops, financial wellness programs, orientations, and other admission events.
• Collaborate with campus partners to provide a holistic approach to service
• Performs other duties as required.

Minimum Education and/or Work Experience Bachelor’s degree in related field and three – five years of related experience, or a combination of education and work experience . A solid knowledge of federal and state regulations is essential.

Qualifications

• Strong organizational and interpersonal skills are a must
• Customer service experience preferred
• Must be able to work with a diverse student population
• Ability to think critically with an eye for detail
• Adaptable to change
• Must be able to work as part of a diverse team
• Support students and families from all backgrounds
• Strong working knowledge of federal and state regulations is essential.
• Ability to prioritize work and adapt in a fast pace environment
• PeopleSoft experience highly preferred.

Certificates/Credentials/Licenses Computer Skills Proficiency with Department of Education databases; COD , NSLDS , FAA Access, SAIG . PeopleSoft experience highly preferred. Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands Repetitive Motions Working Conditions None Open Date 10/05/2026 Close Date Position Maximum Salary or Hourly Rate $54,000/ann Position Minimum Salary or Hourly Rate $48,500/ann Special Instructions to Applicants As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/ . For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed .

About Loyola University Chicago Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes —including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here .

Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy .

Loyola University Chicago | Information: (773) 508 - 6000
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