Assistant Director, Financial Aid & Compliance

Pepperdine University; Malibu (CA); On-site; USD 62,000 - 83,000; Full time

Job summary

Pepperdine University in Malibu is seeking an Assistant Director of Financial Aid to oversee analysis, awarding, verification, and disbursement of student aid. The role involves guiding students by phone, in person, and via email with courteous, timely information regarding aid options.

The position administers federal/state/institutional programs, ensures timely packaging, maintains data integrity, and leads cross-functional collaboration to resolve complex eligibility issues and ensure student

Qualifications

• Bachelor's degree in federal/state aid delivery or related field.
• Minimum five years in a similar position equivalent to a four-year degree.
• Minimum three years' experience administering financial aid programs.
• Thorough knowledge of federal and CA state aid programs and regulations.
• Ability to interpret complex federal/state regulations in awarding aid.
• Strong customer service principles and willingness to learn all aspects of student financial aid.
• Proficiency with Word, Excel, PowerPoint; familiarity with imaging processes and web-based systems; familiarity with ELM, NSLDS, COD.

Responsibilities

• Manage delivery of high-quality financial aid counseling, ensuring accuracy and compliance.
• Direct administration of complex federal/state/institutional aid programs from origination to reconciliation.
• Lead outreach to streamline documentation collection for timely packaging.
• Maintain data integrity and audit protocols for records and fund status.
• Collaborate with campus departments and external agencies to resolve eligibility and compliance issues.
• Drive regulatory currency through monitoring changes in financial aid legislation and systems.
• Represent the department at orientations and manage escalations.
• Perform strategic administrative tasks and policy development as assigned.
• Uphold the university mission through work performed.

Skills

Customer service

Communication skills

Data accuracy

Problem solving

Microsoft Word

Microsoft Excel

PowerPoint

Web-based systems

Education

Bachelor's Degree in related field

Master's Degree preferred

Tools

PeopleSoft

Excel

PowerPoint

Word

NSLDS

ELM

COD

Web-based systems

Job description

Pepperdine University in Malibu is seeking an Assistant Director of Financial Aid to oversee analysis, awarding, verification, and disbursement of student aid. The role involves guiding students by phone, in person, and via email with courteous, timely information regarding aid options.

The position administers federal/state/institutional programs, ensures timely packaging, maintains data integrity, and leads cross-functional collaboration to resolve complex eligibility issues and ensure student