Assistant Director, Exam Services

The Ohio State University; Columbus (OH); On-site; USD 55,700 - 72,700; Full time

Job summary

The Ohio State University is seeking an Assistant Director of Exam Services to lead accommodated and accessible testing across on‑site, satellite, and virtual proctoring settings. The role emphasizes strategic leadership, policy execution, and staff management with a focus on integrity and confidentiality of assessments.

Responsibilities include ensuring compliance with ADA and university policies, coordinating with multiple university units, and directing staffing, workload, and incident

Qualifications

• Required BA/BS or equivalent experience; 5 years administrative work experience; strong communication and organizational skills.
• 2 years supervisory experience; 4 years customer service experience; ability to multi-task.

Responsibilities

• Provide strategic leadership and management for accommodated and accessible testing across multiple settings.
• Ensure compliance with university policies, ADA guidelines, and regulatory standards for exams.
• Collaborate with ADA Coordinator, Academic Affairs, Registrar, and Testing Center to coordinate off-site testing locations.
• Lead policy and process development, staffing decisions, workload management, and incident reporting.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Multi-tasking

5 years administrative work experience

2 years supervisory experience

4 years customer service experience

Curriculum design/education training

Education

Bachelor’s degree or equivalent experience

Master’s degree

Tools

Microsoft Office

Outlook

Database management

Virtual meeting platforms

Job description

Job Title: Assistant Director, Exam Services

Department: Student Life | Disability Services

The Assistant Director, Exam Services provides strategic leadership and overall management for accommodated and accessible testing within Student Life Disability Services, satellite, and virtual proctoring settings. Operates with a high level of autonomy and minimal supervision; possess significant decision‑making authority for all accountabilities related to the exam services staff and facility, that includes but is not limited to staffing decisions, workload/priority management, effective policy and process implementation, integrity breach reporting and testifying at hearings; manages resolution of conflicts with students and stakeholders.

The Assistant Director, Exam Services plays a critical role in maintaining compliance with university policies, industry standards, and legal regulations related to disability accommodated test administration of over 25,000+ assessments annually. They are responsible for the integrity, security, and confidential management of academic assessments and student disability information; works closely with the ADA Coordinator and their staff to ensure all practices are within guidance of the ADA Coordinator’s Office; collaborates with Academic Affairs, Student Life, the Registrar’s Office, Testing Center and other university units to procure additional off‑site testing locations.

Qualifications

• Required: Bachelor’s degree or equivalent experience;
• 5 years’ administrative work experience;
• strong communication skills (both verbal and written), proven interpersonal and organizational skills;
• ability to multi-task;
• 2 years supervisory experience;
• 4 years customer service experience;
• strong working knowledge of Microsoft Office, Outlook, database management, and virtual meeting platforms;
• experience working in a detail‑oriented and fast‑paced environment;
• experience designing and implementing educational or training curricula for staff or clients.

• Desired: Master’s degree;
• 8 - 12 years’ experience working in higher education, disability or medical services, or student services environment;
• experience proctoring exams;
• experience working with individuals with disabilities;
• and experience with accessibility software (i.e. JAWS, ZOOM TEXT, Read & Write).

Targeted hiring range is $55,700.00 - $72,700.00 annually.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

Function: Student Life

Sub Function: Accessibility

Career Level: Manager 2

Office of Student Life Mission Statement: The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location: Baker Hall (0095) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.