Assistant Director, Control Center Info (Transit Ops Lead)

Southeastern Pennsylvania Transportation Authority; Philadelphia (Philadelphia County); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Healthcare

Pension plan

Paid holidays

Transit pass

Job summary

SEPTA, based in Philadelphia, seeks an Assistant Director Control Center Information to lead the team responsible for real-time service info, rider announcements, and public alerts across platforms. This role coordinates with multiple departments to ensure accurate, timely communications during disruptions and normal operations.

The position requires a Bachelor’s degree with 3+ years in transportation or comms, plus supervisory experience and strong communication skills.

Qualifications

• Bachelor’s degree and at least 3 years of transportation or communications experience.
• At least 2 years of supervisory experience preferred.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office tools.
• Knowledge of transportation operations.
• Familiarity with transit technology and labor agreements.
• Able to work outside normal duty hours including weekends and holidays.

Responsibilities

• Manages the daily activities of Control Center Information Managers.
• Manages the daily activities of Regional Rail Announcers.
• Documents standard operating procedures for Rail Announcers and Control Center Information Managers.
• Implements process improvements to enhance accuracy and timeliness of rider information.
• Collaborates with IT, Communications, and Signals on system administration and tech upgrades.
• Coordinates with Customer Service to address real-time questions and feedback.
• Provides real-time service updates to Media Relations and SEPTA.org team as needed.

Skills

Oral and written communication

Supervisory experience

Microsoft Office Suite

Flexible shifts

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

SEPTA, based in Philadelphia, seeks an Assistant Director Control Center Information to lead the team responsible for real-time service info, rider announcements, and public alerts across platforms. This role coordinates with multiple departments to ensure accurate, timely communications during disruptions and normal operations.

The position requires a Bachelor’s degree with 3+ years in transportation or comms, plus supervisory experience and strong communication skills.