Assistant Director, Business Resilience

customersbank; Malvern (Chester County); On-site; USD 100,000 - 150,000; Full time

Job summary

Customers Bank is seeking an experienced Business Continuity professional to enhance our resilience program in Malvern, PA. You will lead risk assessments, impact analyses, and recovery strategies to ensure critical operations stay available during disruptions.

Responsibilities include developing and validating plans, coordinating with IT and business units, and conducting tabletop exercises to test readiness.

Qualifications

• Bachelor's degree in computer science, IT, risk management, or related field.
• 3+ years of operational resilience, continuity, or crisis management experience.
• Ability to work with senior management to implement continuity changes.
• Knowledge of disaster recovery, IT, and business operations best practices.
• Experience developing and maintaining continuity plans and exercises.

Responsibilities

• Support continuity program aligned with industry best practices and maintain the framework.
• Conduct Risk Assessments and Business Impact Analyses with IT and business stakeholders.
• Develop, validate, and maintain Business Continuity Plans across the bank.
• Coordinate training, testing, and exercises to build staff readiness.
• Assist in crisis management and incident response activities and after-action reviews.

Skills

Operational resilience experience

Crisis management

Education

Bachelor's degree in related field

Tools

Business continuity tracking tool

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $100,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do

• Support the bank's business continuity program in alignment with banking industry best practices, helping to maintain the framework and methodology used to complete, update, validate, and correct continuity plans. Stay current on industry best practices and standards and recommend improvements to the program.
• Help identify key components that serve as the basis for continuity plans and programs. Assist in conducting Risk Assessments, Business Impact Analyses, and other Business Continuity activities. Partner with Information Technology Services and business stakeholders to document critical functions and how they will be supported during a disruption, including recommended RTO & RPO targets.
• Help execute effective Business Continuity strategies that support the recovery of Customers Bank's critical business operations in the event of a disaster.
• Support Emergency Management with preparation for crisis and support crisis management program efforts, assisting with incident triage and serving as a member of the incident response team throughout the incident or crisis management lifecycle.
• Create, maintain, monitor, and validate Business Continuity Plans within the business continuity tracking tool; coordinate with business units on the writing and upkeep of Business Continuity Plans across the bank.
• Help develop procedures regarding business continuity, disaster recovery, and emergency protocol for areas of the bank, and support stakeholder education on Business Continuity and Incident Response.
• Support the program for training, communication, testing, and exercising of plans, using a building block approach to build staff knowledge and confidence. Assist with the continuous and regular validation and testing of documented Business Continuity plans, and help create scenarios to re-establish operations from various types of business disruptions.
• Support internal and external coordination with key partners across business units, helping ensure plans are updated and available to management teams in the event of a disruption.
• Attend professional meetings and participate in training or other educational offerings to update professional knowledge regarding new developments and technologies related to disaster recovery and business continuity.
• Assist in conducting table-top exercises and crisis simulation events to help ensure plans are functional and capable of restoring key business operations.

What Do You Need

• Bachelor's degree in computer science, information technology cyber security, risk management, communications, criminal justice or similar work experience in a related field.
• 3+ years of operational business resilience, continuity, or crisis management experience, ideally within the financial industry.
• Ability to work with business unit leaders and support senior management in seeking buy-in for changes in procedures related to continuity in the event of disruption.
• Ability to work with bank business units to help develop plans and procedures that support a coordinated response in the event of an occurrence.
• Working knowledge of disaster recovery and business continuity planning, information technology, business disruption, and business operations best practices, principles, and strategies.
• Familiarity with developing and maintaining business continuity plans, conducting business impact analysis, and organizing business continuity exercises, with a desire to build deeper