Assistant Director, Annual Programs: Donor Experience & Growth

Museum-of-Fine-Art; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Museum of Fine Arts, Boston is seeking an Assistant Director, Annual Programs to lead donor revenue operations and concierge donor service. You will oversee renewals, acknowledgments, and data integrity in Tessitura, while supervising the Development Associate to support the day-to-day operation of the Museum Council and MFA Fund.

The role partners with Communications and Membership, grows high-level giving, and coordinates Patron Program events to engage supporters and meet revenue goals.

Qualifications

• 5-7 years professional experience in development/annual giving or revenue-generating programs.
• Ability to independently manage complex donor programs and sustain fiscal goals.
• Strong relationship management and ability to navigate donor conversations.
• Proven project management skills with the ability to multi-task and meet deadlines.
• Experience with event planning and managing high-profile donor events.

Responsibilities

• Lead monthly Patron Program renewals and timely acknowledgments.
• Maintain donor records in Tessitura; resolve gift processing issues with Operations.
• Coordinate annual production of communications and season announcements.
• Analyze data in Tessitura to identify trends and improve operations.
• Plan and manage Patron Program events, track RSVPs, and ensure donor experience is high quality.
• Ensure timely receipt of member cards and fulfill donor needs.
• Support strategic renewals and upgrades with frontline fundraisers.
• Coordinate Patron Program Committee meetings and engage members and volunteers.
• Train and mentor the Development Associate to support day-to-day operations.
• Attend Council meetings and align processes across departments.

Skills

Donor relations

Project management

Communication

Data analysis

Confidentiality

Team collaboration

Fundraising writing

Event planning

Tools

Tessitura CRM

Job description

Museum of Fine Arts, Boston is seeking an Assistant Director, Annual Programs to lead donor revenue operations and concierge donor service. You will oversee renewals, acknowledgments, and data integrity in Tessitura, while supervising the Development Associate to support the day-to-day operation of the Museum Council and MFA Fund.

The role partners with Communications and Membership, grows high-level giving, and coordinates Patron Program events to engage supporters and meet revenue goals.