Patron Programs Lead - Revenue & Donor Experience

ADP, Inc.; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Museum of Fine Arts (MFA) seeks an Assistant Director, Annual Programs and Philanthropy Insights to lead Patron Program operations and drive revenue growth beyond $9M annually.

You will manage renewals, acknowledgments, and donor data in Tessitura, coordinating events and member communications to deliver a high-touch, concierge experience for 1,200+ Patron Program households and MFA Fund donors.

Qualifications

• 5-7 years professional experience required, preferably in development/annual giving or managing a revenue-generating membership program.
• Demonstrated ability to independently manage complex, revenue-generating programs and exercise sound judgment in support of fiscal and program goals
• A nimble, creative, and strategic thinker who is open to new ideas
• An excellent relationship manager with a track record of exercising sound judgment and navigating complex donor and volunteer conversations
• Strong track record of meeting deadlines
• Experience writing in a fundraising context and excellent proof-reading skills
• Demonstrated project management skills with the ability to multi-task while maintaining high standards.
• A collaborative style conducive to supporting ongoing work with internal partners
• A strong quantitative and analytical acumen
• Able to handle confidential information with care and sensitivity.
• Maturity, flexibility, initiative and ability to work as a team player essential.
• Ability to work evenings and some weekends with advance notice
• Experience with event planning and management desirable.
• An interest in, or aptitude for, the arts and the museum field desirable
• A commitment to support the Museum’s values of Inclusion, Diversity, Equity and Access (IDEA)

Responsibilities

• Lead timely, accurate, and strategic execution of monthly Patron Program renewals.
• Ensure timely and accurate weekly Patron Program acknowledgments.
• Monitor gift activity and ensure that membership, giving, and contact data are accurately entered and maintained in Tessitura database. Maintain confidential donor records and files.
• Work closely with Development Operations to resolve gift processing issues and fulfill automatic giving and pledge payment reminders.
• In collaboration with Communications and Membership colleagues, coordinate annual production of season announcement collateral and template communications.
• Analyze and compile data using Tessitura CRM to support reporting, identify trends, and improve operational effectiveness.
• Manage logistics, coordinate staffing, and ensure a donor experience consistent with Patron Program standards.
• Track and respond to event RSVPs.
• Ensure timely and accurate event communications, including invitations, event briefings, and event reminders.
• Collaborate with curators, speakers, and Museum leadership on event content.
• Attend events as appropriate and serve as a welcoming presence.
• Suggest opportunities to improve the member experience and maximize budget.
• Serve as a resource to Patron Program members and ensure that Annual Programs provides a high-touch, concierge donor experience that supports long-term engagement and retention.
• Ensure timely receipt of member cards, ticket requests, and fulfillment of other member needs.
• Track prospective members, including referrals from Patron Program Committee, and facilitate successful conversions.
• Coordinate Patron Program Committee meetings including scheduling, logistics, agenda, and meeting follow-up.
• Support Committee member engagement in welcoming new members and growing the Patron Program. Translate Committee feedback into program improvements.

Skills

Donor relations

Fundraising

Project management

Data analysis

Attention to detail

Communication

Team collaboration

Tools

Tessitura CRM

Job description

The Museum of Fine Arts (MFA) seeks an Assistant Director, Annual Programs and Philanthropy Insights to lead Patron Program operations and drive revenue growth beyond $9M annually.

You will manage renewals, acknowledgments, and donor data in Tessitura, coordinating events and member communications to deliver a high-touch, concierge experience for 1,200+ Patron Program households and MFA Fund donors.