Assistant Director, Academic Ops — Exams & Registration

Stanford University; Palo Alto (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

The Stanford Graduate School of Business (GSB) seeks an Assistant Director, Academic Operations, to strengthen relationships and coordinate efficient academic operations on campus in Palo Alto. This role is the first point of contact for faculty, students, and colleagues, advising on MBA and MSx course registration, course scheduling, and exam administration.

The budgeted salary is $100,000 to $110,000 annually.

Qualifications

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Responsibilities

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Summarize data from multiple sources, prepare managed reports and presentations.

Skills

Communication

Analysis

Microsoft Office

Customer Service

Financial Transactions

Policy Compliance

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The Stanford Graduate School of Business (GSB) seeks an Assistant Director, Academic Operations, to strengthen relationships and coordinate efficient academic operations on campus in Palo Alto. This role is the first point of contact for faculty, students, and colleagues, advising on MBA and MSx course registration, course scheduling, and exam administration.

The budgeted salary is $100,000 to $110,000 annually.