Assistant Director, Academic Operations

SLAC; Palo Alto (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Stanford Graduate School of Business is seeking an Assistant Director, Academic Operations to strengthen relationships and coordinate daily academic operations for MBA/MSx programs. This campus-based role requires daily on-site presence to support exams, registrations, policies, and course data stewardship.

The ideal candidate excels in fast-paced environments, communicates effectively with faculty and students, and uses data to drive decisions.

Qualifications

• Strong analytical skills and data proficiency.
• Excellent communication with multiple stakeholders.
• Attention to detail and problem solving under pressure.
• Ability to balance competing priorities in a fast-paced environment.

Responsibilities

• Own end-to-end exam scheduling and execution, from inputs to on-site logistics.
• Develop and maintain student- and faculty-facing communications on registration and policies.
• Advise faculty on course data standards and support course planning.

Skills

Analytical skills

Data proficiency

Communication

Attention to detail

Job description

The Stanford Graduate School of Business (GSB) seeks an Assistant Director, Academic Operations, who will strengthen the relationships and day-to-day coordination that make effective and efficient academic operations possible. This role is the first point of contact for faculty, students, and colleagues, advising on questions around MBA and MSx course registration, GSB course schedule creation, exam administration, and academic policies and processes.

This role is primarily campus-based, with limited ad hoc opportunities to work from home. Because the work is highly relationship-driven and time-sensitive, a daily on-campus presence is essential for building trust with faculty and partners, resolving issues quickly, and supporting core academic operations, including in-person exams.

The ideal candidate excels in a fast-paced environment that requires balancing competing and conflicting needs. You have an eagle eye for detail and appreciate the criticality and impact of behind-the-scenes processes on the student experience. You quickly understand complex processes, remain calm under pressure, exercise good judgment, and can effectively communicate with multiple constituencies. You thrive in a team environment where collaboration is critical. Solid analytical skills and a proficiency with data are required. A good sense of humor is appreciated.

Duties unique to this position:

• Exam Administration: Own end-to-end exam scheduling and execution, including reconciling inputs, aligning with faculty, communicating requirements, and overseeing on-the-ground exam logistics.
• Registration & Academic Policy Communications:Develop and maintain student- and faculty-facing communications on registration, academic policies, and processes; ensure information is delivered accurately and on time. Respond promptly to inquiries in a consistent team voice, building policy mastery and exercising sound judgment, tact, and empathy, especially when exceptions cannot be accommodated.
• Course Data Stewardship: Advise faculty on academic policies, practices, and standards, and contextualize the importance of accurate and complete course data. Track, maintain, and translate myriad course details for critical decision-making and course planning.

The budgeted salary for this position is $100,000 to $110,000 annualized.