Assistant Director

Wilmington University; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & Dental

Vision

403b Retirement Plan

Dependent Care Assistance

Life & Disability Insurance

Education benefits

Job summary

Wilmington University is seeking a full-time Assistant Director of Financial Aid to lead the verification, award, and eligibility review processes and to supervise Financial Aid Advisors. The role requires a strong background in federal student aid systems, compliance, and customer service, with a focus on timely, accurate aid delivery.

The position emphasizes collaboration with the FAO and other university offices, system enhancements, and department leadership to improve student services.

Qualifications

• Bachelor's degree required
• Master's degree preferred
• Minimum of 3–5 years of experience in federal student financial aid administration required
• Prior supervisory experience preferred
• Excellent written and verbal communication skills
• Strong commitment to customer service
• Ability to exercise sound judgment and independent decisions
• Strong organizational skills, attention to detail, ability to manage multiple priorities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Knowledge of NSLDS, COD and other FSA reporting systems
• Experience with Student Information System (SIS); Banner preferred
• Collaborative, team-oriented approach and ability to build positive working relationships across the University
• Respect for others in the workplace and commitment to a supportive environment

Responsibilities

• Manage financial aid verification, application review and awarding processes, supervising Financial Aid Advisors and workloads
• Oversee advisors’ responsibilities related to student eligibility and resolve conflicting information
• Maintain knowledge of federal/state policies and interpret them to guide daily work
• Collaborate with other Assistant Directors to manage day-to-day FAO operations
• Lead efforts to evaluate and implement policy/process improvements
• Collaborate on system upgrades, testing and configuration for accurate aid delivery
• Assist with federal direct loan debt and default management programs
• Provide leadership to ensure a smooth aid application process for students and families
• Promote a supportive environment for students, faculty and staff
• Perform other duties as assigned

Job description

EMPLOYMENT OPPORTUNITY

POSITION: Assistant Director, Financial Aid (FT)

Requirements: A bachelor’s degree is required; a master’s degree in a related field is preferred. A minimum of three to five years of experience in federal student financial aid administration is required. Prior supervisory experience is preferred. The incumbent must demonstrate excellent written and verbal communication skills, a strong commitment to customer service, and the ability to exercise sound judgment and make independent decisions. Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively are essential. Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Teams, is required. Knowledge of federal financial aid systems, including the National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD), and other Federal Student Aid (FSA) reporting systems, is necessary. Experience working with a Student Information System (SIS) is required; experience with Banner is preferred. Must demonstrate a collaborative, team-oriented approach and the ability to establish and maintain positive, effective working relationships with colleagues across the University. Must demonstrate respect for others in the workplace and a commitment to creating a supportive work environment that values the contributions of all employees.

Responsibilities include (but are not limited to):

• Manage financial aid verification, application review, and awarding processes, providing oversight and support to Financial Aid Advisors, including the management of advisor workload and processing times.
• Oversee financial aid advisors’ responsibilities related to student eligibility, including identifying and resolving conflicting information, potential over-awards, C-flags, and other eligibility-related issues.
• Maintain current knowledge of federal and state (including DE, PA, and NJ) student financial aid policies, regulations, and trends. Interpret federal, state, and institutional policies to guide daily work and to help resolve complex issues involving program and student eligibility.
• Work collaboratively with Assistant Directors to manage and support the day-to-day functioning of the Financial Aid Office (FAO).
• Lead efforts to evaluate, prioritize, and implement enhancements to policies, processes, and service delivery methods to improve student services and office outcomes.
• Collaborate on system upgrades, testing, and configuration to ensure the accurate and timely delivery of financial aid programs.
• Assist with developing and executing the Financial Aid office’s federal direct loan debt and default management programs and efforts.
• Provide leadership and support to the Financial Aid Office to ensure a smooth and efficient financial aid application process for students and their families, while identifying and implementing opportunities for continuous improvement.
• Promote and foster a supportive environment for all students, faculty, and staff.
• Perform all other duties as assigned by the Assistant Vice President of Financial Aid and Financial Literacy.

Hours of Employment: Generally, Monday–Friday, 8:30 a.m. — 4:30 p.m. However, incumbents may be asked to be flexible with their hours and work shifts, such as 9:00 a.m. — 5:00 p.m., 10:00 a.m. – 6:00 p.m., or other shifts necessary to meet the needs of the department. Traveling to other sites, conferences, and other Financial Aid events may be necessary.

Benefits: Wilmington University offers an excellent benefits package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances, and Education benefits.

Salary Range: Commensurate with experience.

Application Deadline:November 5, 2026