Career Services Consultant I - Virtual Services

ADP, Inc.; Florida; Hybrid; USD 29,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Workforce Operations Full Time Professional in Florida to deliver career counseling and employment services.

You will assess skills, review work history, and guide clients toward suitable training and career opportunities at CareerSource Central Florida One-Stop Career Centers and partner locations. The role focuses on eligibility determination, case management, referrals, and data entry, with a hybrid work schedule and interactions across multiple

Qualifications

• Knowledge of career and employment services and related processes.
• Strong skill in Microsoft Office (Word, Outlook, Excel) and Internet applications.
• Ability to manage multiple priorities to meet deadlines.
• Excellent customer service and communication skills.

Responsibilities

• Provide consultation to job seekers to connect to careers via assessments and skill reviews.
• Guide clients through career planning, goal setting, and referrals.
• Maintain accurate data in case management and data entry systems.
• Support job seekers and employers with job search, resume prep, and employability workshops.
• Develop career pathways aligned with regional labor market demands.

Skills

Microsoft Office

Time management

Customer service

Communication

English proficiency

Education

Associate or higher degree

HS Diploma or GED with experience

Bachelor's degree (preferred)

Tools

Internet applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Workforce Operations Full Time Professional FL, US

Salary Range: $21.00 To $22.00 Hourly

GENERAL PURPOSE:

The purpose of this position is to provide consultation to career seekers to help them connect to desired careers through assessments, review of current skills, work history, education, and potential training to meet business demand. Career Consultants will deliver a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Directly determines client eligibility for case management, drafting short + long term goals career plans to assist clients in gaining and retaining a new career.
• Understands a Career Journey (Engagement, Strategic Solution/Plan, Implementation Fulfillment, Loyalty) and has knowledge of one to two of the stages.
• Requires the ability to make the clients feel they are engaged in conversation while conducting a standardized assessment and synthesize the information to make quality job referrals.
• Demonstrates a command of local operational policies and processes as well as proven knowledge of applicable federal, state employment and training laws across multiple funding streams.
• Leverages technology to assist clients with digital profiles, on-line coaching, customized job search and online-guidance.
• Develops and maintains close relationships with other CSCF/DEO staff either virtually or in a Career Center to provide a positive customer experience that consistently results in connecting clients to careers and exceeding required performance.
• Completes timely and accurate customer data entry.
• Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
• Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
• Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services.
• Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
• Responsible for timely, complete, and accurate data entry in data collection systems.
• Contributes to achieving regional goals established by the state, grantors, and other funding resources.
• Other tasks and duties as assigned.

SUPERVISION:

Supervision Received - Work is performed under limited supervision with some latitude in the use of initiative and independent judgment.

MINIMUM QUALIFICATIONS:

Associates degree from an accredited institution in business administration, social sciences, or related discipline; supplemented by four (4) years’ experience in workforce development or a related field; or an equivalent combination of education, certification, training, and/or experience.

Minimum qualifications for combination:

• High School Diploma or GED combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Associates degree or higher with at least three (3) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Bachelors or equivalent coursework from an accredited institution in a related field combined with at least four (4) years’ experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience

Position is required to attain state required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver’s License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

PREFERRED QUALIFICATIONS:

Bachelor’s or higher degree in related area from an accredited institution; CWDP National Certification. Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs. http://ope.ed.gov/accreditation/GetDownLoadFile.aspx

COMPETENCIES:

The CSCF competency model is based on our pillars – Collaborate, Innovate, and Lead.

Lead

Proficiency in this competency & its related competencies supports the Trust Creed tenets of Golden Rule, accountability, goal achievement, performance improvement, and servant leadership.

Proficiency in this competency & its related competencies supports the Trust Creed tenets of finding and providing technical solutions that support and serve the organization and community; supporting our organization’s edge in achieving programmatic compliance and adapting to economic and regulatory change; and providing over the top customer services and services.

Proficiency in this competency & its related competencies supports the Trust Creed tenets of our organization’s Mission, Vision, and Values.

• Effective Communication
• Forward Thinking
• Flexibility
• Interpersonal Effectiveness
• Conceptual Thinking
• Integrity/Credibility
• Building Relationships
• Critical Thinking
• Accountability
• Foster Teamwork
• Analytical ThinkingBusiness Acumen
• Customer Focused
• Information Gathering
• Develop Others
• Empower Others
• Initiative
• Manage Change
• Take Calculated Risks
• Results Driven
• Strategic Thinking
• Motivational Support
• Technical Expertise
• Influence Others

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of career and employment services
• Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
• Skill in time management and work organization
• Ability to read, analyze, interpret, and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
• Ability to provide excellent customer service
• Ability to assist customers and exhibit good interpersonal skills
• Ability to manage multiple priorities to ensure that deadlines are met
• Ability to work as a team member
• Ability to work in a fast paced and diverse environment
• Ability to coordinate with internal and external partners in service delivery
• Ability to meet or exceed established performance goals and monitoring standards
• Ability to listen keenly and use critical thinking
• Ability to operate general office equipment
• Ability to work with minimal supervision
• Ability to communicate effectively in English orally and in writing
• Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
• Models CareerSource Central Florida’s core values
• Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values

PHYSICAL REQUIREMENTS:

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

ENVIRONMENTAL REQUIREMENTS:

This position has a hybrid work schedule that combines remote work and in-office work based on business needs. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.