Assistant Dir Financial Aid

Augusta University; Augusta (GA); On-site; USD 52,500 - 61,786; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

Tuition Assistance Program

Tuition Assistance Program

Job summary

A prominent educational institution in Georgia seeks an Assistant Director of Financial Aid to supervise a team, provide financial counseling, and ensure regulatory compliance. The ideal candidate will have a bachelor's degree and three years of relevant experience, alongside proficiency in financial aid software. This full-time position offers a competitive salary range and comprehensive benefits including health and retirement plans.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of financial aid or related experience.

Responsibilities

• Supervise Financial Aid Counselors and manage caseloads.
• Oversee financial aid counseling for Health Sciences students.
• Lead outreach campaigns for FAFSA completion.
• Supervise staff in reconciling FAFSA data and compliance.
• Interpret and communicate complex financial aid regulations.
• Represent the office at institutional events and provide training.

Skills

Proficiency in Microsoft Office

Knowledge of FERPA laws

Excellent interpersonal skills

Strong organizational skills

Problem-solving skills

Customer service abilities

Ability to comply with financial aid regulations

Education

Bachelor’s degree

Tools

FAA Access

NSLDS

COD

Ellucian Banner

CampusLogic

Job description

Assistant Director of Financial Aid

Job ID: 291606

Location: Augusta University – Health Sciences Campus, 1120 15th St, Augusta, GA 30912 and 2500 Walton Way, Augusta, GA 30904 (regional campus visits required).

Employment Type: Full Time, Regular (Days, M-F).

About Augusta University

Augusta University is Georgia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers on four campuses across the state. Our mission is to advance research, education, and clinical care, creating a healthier, more prosperous Georgia. The university is an institutional member of the University System of Georgia, upholding core values of Integrity, Excellence, Accountability, and Respect.

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. OSFA provides guidance and assistance for students to secure funding for education and counsel them on eligibility for financial aid.

Job Summary

The Assistant Director of Financial Aid provides leadership, supervision, and oversight for a team of Financial Aid Counselors serving students in the Medical College of Georgia, Dental College of Georgia, College of Nursing, and College of Allied Health Sciences. The role manages two Financial Aid Counselor II staff, ensuring equitable caseload distribution, compliance with federal and accrediting requirements, and delivery of high‑quality financial counseling services.

Responsibilities

• SUPERVISION & LEADERSHIP: Direct supervision of two Financial Aid Counselor II staff, equitable caseload assignment, performance management, staff development, and representation of the Health Sciences Financial Aid team in campus leadership meetings.
• COUNSELING: Oversee individualized financial aid counseling for Health Sciences students, entrance/exit counseling for loan borrowers, and staff counseling oversight. Travel to regional campuses as required.
• CUSTOMER SERVICE: Lead outreach campaigns for FAFSA completion, coordinate with federal, state, and external agencies, and collaborate with admissions, registration, advising, and student accounts offices.
• RECORD MAINTENANCE & COMPLIANCE: Supervise staff in reconciling FAFSA data, processing special circumstances, and reporting to the Department of Education. Manage documentation for audits and monitor federal and accrediting compliance.
• AWARDING AND ADJUSTMENTS: Interpret and communicate complex financial aid regulations, oversee award and adjustment processes, and serve as subject matter expert for HRSA loans, scholarships, R2T4, and COA adjustments.
• DEPARTMENT REPRESENTATIVE: Maintain professional expertise, represent the office at institutional events and accreditation activities, lead special projects, and provide training and cross‑coverage for staff.
• Perform all other duties as assigned.

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of financial aid or related experience.

Preferred Qualifications

• Experience with Department of Education software (e.g., FAA Access, NSLDS, COD, Return to Title IV).
• Experience with Ellucian Banner and CampusLogic.

Knowledge, Skills, & Abilities

• Proficiency in Microsoft Office and other computer software/databases.
• Knowledge of FERPA laws.
• Excellent interpersonal, written, and verbal communication skills.
• Strong prioritization, organizational, and problem‑solving skills.
• Ability to counsel students and provide superior customer service.
• Ability to comply with federal and state statutes regarding student financial aid eligibility and distribution.
• Ability to interpret and apply federal/state regulations in awarding financial aid.
• Willingness to travel to other AU medical student sites for training and education.
• Ability to maintain confidentiality.

Shift / Salary / Benefits

• Shift: Days, Monday‑Friday; overtime may be required.
• Pay Band: B10.
• Salary: $52,500 – $61,786.03 per year, commensurate with qualifications.
• Benefits: Health, dental, life, Teacher Retirement System (or Optional Retirement Plan), paid vacation, sick leave, and 13 paid holidays. Tuition Assistance Program available for eligible full‑time employees.

Conditions of Employment

• Successful background check and credit check required.
• Proof of completed academic degree(s) and required transcripts for faculty hires.
• Compliance with cybersecurity and privacy policies.
• Vehicle reports required for positions requiring driving an AU vehicle.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Interested candidates may apply via the Augusta University careers portal at https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291606&PostingSeq=1. For questions, contact 706‑721‑9365.