Financial Coordinator

Inside Higher Ed; Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A public university in Georgia is seeking a Dental Associates Financial Coordinator to lead front-office operations and serve as a key financial resource. The role involves delivering accurate financial information, resolving patient concerns, and collaborating with healthcare providers to uphold patient-centered care standards. Ideal candidates should have relevant educational qualifications and strong skills in customer service and financial management, along with proficiency in dental practice systems.

Qualifications

• At least 2 years of experience in a dental, medical, or financial services setting with an Associate’s degree.
• At least 5 years of experience in a dental, medical, or financial services setting with a Bachelor’s degree.

Responsibilities

• Lead front-office personnel in customer service excellence.
• Oversee insurance functions and verify eligibility.
• Perform daily reconciliation of payments and maintain bank balances.
• Coordinate registration, scheduling, and appointment management.

Skills

Customer service excellence

Oral and written communication

Organizational skills

Proficiency in Microsoft Office

Education

Associate’s degree in Business

Bachelor’s degree in Business

Tools

AxiUm

Dental practice management systems

Job description

Job ID: 291156

Location: Augusta University – 1120 15th Street, Augusta, GA 30912 (Health Sciences Campus) or 2500 Walton Way, Augusta, GA 30904 (Summerville Campus)

Employment Type: Full‑Time

About the Employer

Augusta University is Georgia’s innovation center for education and health care, training future leaders and healthcare providers on four campuses across the state. Our mission is to provide world‑class clinical care and research.

Job Summary

The Dental Associates Financial Coordinator serves as the lead front‑office representative and key financial resource within the Faculty Practice. The role upholds DCG’s patient‑ and family‑centered care standards by delivering accurate financial and insurance information, resolving patient concerns, and collaborating with providers and staff.

Responsibilities

• Lead front‑office personnel in customer service excellence and resolve patient concerns.
• Coordinate registration, scheduling, and appointment management to maximize provider productivity.
• Oversee insurance functions: verify eligibility, manage pre‑authorizations, resolve claim/payment discrepancies, and log into accepted DCG insurance systems.
• Perform daily reconciliation of payments and maintain accurate bank balances.
• Assist patients in accessing account information and resolve discrepancies.
• Generate and review reports on patient accounts, payments, and collections; provide recommendations for improvement.
• Maintain provider schedules, produce recall lists, and ensure timely appointment confirmations.
• Assist new patient scheduling, including registration in the AxiUm system and sending welcome letters.
• Provide phone support for appointment scheduling, insurance inquiries, and emergency dental needs.
• Handle referrals, adjust daily provider schedules, and coordinate with other clinics for assistance.
• Perform other job‑related duties as assigned.

Required Qualifications

• Associate’s degree in Business or related field with two years of experience in a dental, medical, or financial services setting.
• or Bachelor’s degree with five years of experience in a dental, medical, or financial services setting.

Preferred Qualifications

• Experience with dental insurance billing, financial planning, and patient‑facing roles.
• Proficiency in Microsoft Office and dental practice management systems (e.g., AxiUm).

Knowledge, Skills, & Abilities

• Proficient with Microsoft Office and other computer software/databases.
• Excellent customer service, oral and written communication, and presentation skills.
• Strong organizational skills and ability to prioritize workload.
• Ability to maintain confidentiality and work independently or as a team member.
• Ability to produce an acceptable work volume and meet deadlines.

Conditions of Employment

All selected candidates must pass a Background Check and a credit check for positions of trust. Qualified candidates must provide proof of completed academic credentials and accepted credential evaluation if trained abroad. All employees are required to uphold cybersecurity and privacy policies.

Equal Employment Opportunity

Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How to Apply

Consider applying with us today! https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291156&PostingSeq=1