Assistant Dining Room Supervisor

Masonicare; Wallingford (CT); On-site; USD 28,000 - 39,000; Part time

Job summary

Masonicare at Ashlar Village in Wallingford, CT seeks an Assistant Dining Room Supervisor for per diem shifts. You will ensure quality assurance in the dining room, manage scheduling, supervise wait staff, and uphold sanitation standards.

You will train new staff, monitor service flow, coordinate with kitchen, and address resident dining needs with courtesy and professionalism. This role emphasizes teamwork, safety, and a commitment to excellent customer service.

Qualifications

• High School Diploma or GED required.
• Some waitstaff and supervisory experience preferred.
• Strong organizational skills and professional demeanor.

Responsibilities

• Maintain and create dining room schedules and staffing.
• Oversee waitstaff performance and ensure sanitation and service standards.
• Take resident orders and service tables with multitasking.
• Assist in interviewing and recommending personnel.
• Ensure safety and proper food handling procedures.
• Address customer issues professionally and resolve complaints.

Skills

Customer service

Organizational skills

Professional demeanor

Education

High School Diploma or GED

Job description

Assistant Dining Room Supervisor

Masonicare at Ashlar Village - Wallingford, CT

Per Diem

We are committed to supporting our employees with competitive pay, matching 401K retirement plan, work-life balance, and career growth opportunities.

Summary of Position:

Responsible for quality assurance within the dining room. Creates and maintains scheduling, monitors wait staff compliance with set dining standards, and oversees general sanitation of kitchen operations.

• Maintain adherence to posted schedule ensuring to follow proper procedures for requested days off and calling out, and reporting to work at the proper time.
• Maintain proper time-clock procedures to ensure an accurate account of hours worked.
• Report to work in proper attire to ensure a clean and professional appearance.
• Adhere to all guidelines and procedures for safe food handling and general sanitation.
• Demonstrates customer service skills, treating all customers, visitors, and co-workers with courtesy and respect. Handles all customer issues professionally and uses all options provided to satisfy customer.
• Wait on tables; taking resident orders, served in a professional manner with the abilityto handlemultiple tasks.
• Familiar with menu items and ensures communication to wait staff with regard to menu items, special functions, and resident issues.
• Check dining rooms at pre-meal to ensure tables are set correctly and are neat and clean in appearance.
• Check dining rooms at post-meal to ensure area has been cleared and cleaned properly and reset correctly.
• Assist in interviewing and recommending personnel to fill vacant positions.
• Participate in employee disciplinary matters.
• Create and maintain schedule for Pond Ridge Dining Services staff.
• Delegate stations, pre-meal and post-meal assignments, ensure work is properly completed, and maintain prompt, efficient, and courteous workflow.
• Instruct new waitstaff in appropriate procedures and ensure proper training.
• Discuss menu thoroughly with waitstaff prior to each service, field comments, questions, a nd concerns regarding menu and service.
• Monitor waitstaff activity in kitchen and dining rooms to ensure smooth work flow and proper plating.
• Perform other administrative duties as assigned by Director and/or Assistant Director.
• Ensure waitstaff utilizes safe and sanitary procedures throughout service and set-up.
• Take appropriate procedural steps and make adjustments as necessary following complaints.
• Interact well with both younger (waitstaff) and older (residents) adults, maintaining a pleasing personality and calm focus.
• Maintain a neat appearance; demonstrate professionalism and poise.
• Reports any safety issues, equipment malfunctions and others to supervisors.
• Ensure proper safe food handling and hand washing procedures are followed and proper sanitation of trays, work areas and equipment used.
• Attend all mandatory in-services as required.
• All other duties as assigned.

Education: High School Diploma or GED

Experience: Some waitstaff and supervisory experience

Knowledge/Skills/Abilities: Strong organizational skills and a professional demeanor.

Physical and Mental Demands:

Continuous standing, walking, bending, crouching, and carrying. Stress related demands from staffing issues and customer satisfaction issues.