Assistant Customer Service Manager – Flexible Retail Leader

Ric; Rockford (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Friendly customers

Team atmosphere

Career advancement

Job summary

Ric is seeking an Assistant Customer Service Manager for a full-time role with alternating weekends in a retail grocery setting. The position involves supervising daily cashier operations, driving customer satisfaction, and creating efficient schedules while managing payroll budgets.

Strong staff engagement and adherence to procedures are essential. Qualifications include two years in retail, one year in management, and solid skills in Microsoft Office and customer service software.

Qualifications

• Two years of retail experience required.
• At least one year of management experience.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office and customer service software.

Responsibilities

• Oversee daily operation of the retail grocery cashier office.
• Ensure the highest level of customer satisfaction.
• Develop department schedules to optimize efficiency and payroll.
• Engage employees to follow store procedures.

Skills

Customer service

Written and verbal communication

Management concepts

Tools

Microsoft Office

Customer service software

Job description

Ric is seeking an Assistant Customer Service Manager for a full-time role with alternating weekends in a retail grocery setting. The position involves supervising daily cashier operations, driving customer satisfaction, and creating efficient schedules while managing payroll budgets.

Strong staff engagement and adherence to procedures are essential. Qualifications include two years in retail, one year in management, and solid skills in Microsoft Office and customer service software.