Assistant Customer Service Manager

Ric; Rockford (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Friendly customers

Team atmosphere

Career advancement

Job summary

Ric is seeking an Assistant Customer Service Manager for a full-time role with alternating weekends in a retail grocery setting. The position involves supervising daily cashier operations, driving customer satisfaction, and creating efficient schedules while managing payroll budgets.

Strong staff engagement and adherence to procedures are essential. Qualifications include two years in retail, one year in management, and solid skills in Microsoft Office and customer service software.

Qualifications

• Two years of retail experience required.
• At least one year of management experience.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office and customer service software.

Responsibilities

• Oversee daily operation of the retail grocery cashier office.
• Ensure the highest level of customer satisfaction.
• Develop department schedules to optimize efficiency and payroll.
• Engage employees to follow store procedures.

Skills

Customer service

Written and verbal communication

Management concepts

Tools

Microsoft Office

Customer service software

Job description

Are you looking for a flexible, full-time position with alternating weekends? We are looking for an Assistant Customer Service Manager to join our team.

Requirements

• Proficiency in Microsoft Office and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Must be fully available from 630 am until 1030pm.

Qualifications

• Must have at least two years of experience in a retail setting.


• Must have 1-year of management experience.

Benefits include

• Medical, dental, and vision insurance.


• Competitive 401K match.


• Friendly customer base.


• Team atmosphere.


• Career advancement opportunities.

Duties Include

• Daily operation of a retail grocery cashier office.


• Customer service specialist to ensure the highest customer satisfaction.


• Develop department schedules to operate at maximum efficiency while maintaining payroll budgets.


• Employee engagement to ensure proper store procedures are being followed.