Assistant Manager: Customer Experience

World Market; Paramus (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager in Customer Experience! This role is vital for fostering a customer-first culture, leading a dynamic team, and ensuring exceptional service in a vibrant retail environment. You will analyze business trends, support a high-performance team, and implement initiatives that enhance customer engagement. Enjoy flexible scheduling, a supportive work atmosphere, and a range of benefits including medical, dental, and retirement plans. If you're passionate about retail and customer service, this is the perfect opportunity to make a significant impact!

Benefits

Employee discount

Flexible scheduling

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Qualifications

• Experience in a fast-paced retail environment with a focus on customer service.
• Strong leadership and team development skills.

Responsibilities

• Lead a customer-first culture and engage with the team.
• Analyze business trends to identify opportunities.
• Support daily operations in the absence of the Store Manager.

Skills

Leadership Skills

Customer Experience

Problem-Solving

Attention to Detail

Decision-Making

Education

2+ years of leadership experience in retail

Job description

Join to apply for the Assistant Manager: Customer Experience role at World Market

New Store Opening! Bergen Town Center!

Who We Are

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.

Our culture of diversity and belonging fosters our success. Every individual's contribution and perspective matter, inspiring us to be inclusive, collaborative, and respectful.

What You’ll Do

1. Partner with the Store Manager to model and lead a customer-first selling culture through routines, visual standards, and engagement behaviors.
2. Analyze business trends using reports to identify opportunities and take action.
3. Foster the culture and values of World Market.
4. Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
5. Support a safe work environment via ongoing safety training and awareness.
6. Support daily business tasks and duties in the absence of the Store Manager.
7. Perform additional duties as assigned.

Essential Duties and Responsibilities of Customer Experience

1. Use resources to inform and educate the team on product knowledge, selling behaviors, and business goals.
2. Ensure associates utilize company tools to deliver an exceptional customer experience.
3. Implement omnichannel initiatives like AOS and BOPIS.
4. Support customer engagement and loyalty initiatives.

What You’ll Bring

1. Leadership skills including customer experience, urgency, attention to detail, problem-solving, decision-making, delegation, and execution of priorities.
2. At least 2+ years of relevant leadership experience in a fast-paced retail environment (preferred).
3. Flexibility to work nights and weekends as needed.
4. Minimum age of 21 years.
5. Ability to lift up to 40 lbs.

Why We Love It

1. Flexible scheduling for work-life balance.
2. Employee discount at World Market.
3. Supportive, inclusive work environment.
4. Benefits including Medical, Dental, Vision, 401(k), and more.

Benefits for full-time employees start after 30 days of employment, including health coverage and retirement plans.

Additional Information

For reasonable accommodations during the application process, contact HR at 1-833-680-2399 or [e-mail]. This email is only for accommodation requests.

World Market is an Equal Opportunity Employer. We consider all qualified applicants regardless of race, color, creed, religion, national origin, age, sex, gender identity, and other protected categories.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail