Assistant Credit Manager

Ashley Furniture Industries, LLC; Town of Arcadia (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Ashley Furniture Industries, LLC in Wisconsin is seeking an Assistant Credit Manager to support the Corporate Credit Manager by overseeing credit, collections, and deductions across Ashley locations. This senior individual contributor role focuses on maintaining a clean accounts receivable balance, reducing issues, ensuring timely collections, and enforcing company credit policies.

You will work cross-functionally to resolve issues and improve AR performance, serving as escalation point for

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent work experience)
• 3–5+ years of experience in credit, collections, accounts receivable, or deductions management
• Experience with high-volume AR portfolios and resolving complex customer account issues
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook)

Responsibilities

• Monitor and manage credit, collections, and deductions activity across assigned territories
• Reduce deductions, returns, and allowance issues to maintain a clean AR balance
• Review customer accounts, past due balances, and credit exposure
• Perform collections activities and assist in resolving complex account issues
• Ensure credit policies and procedures are consistently followed
• Assist in managing bad debt exposure and recommend write-offs as needed
• Escalate for Credit Specialists, customers, sales, and operations teams
• Respond to inquiries related to accounts, deductions, and payment issues
• Partner cross-functionally to resolve disputes and remove barriers to payment
• Monitor AR metrics (aging, past due, deductions, write-offs)
• Identify trends and recommend solutions to improve collections

Skills

Data analysis

Cross-functional collaboration

Credit knowledge

Risk assessment

Communication

Education

Bachelor's degree in Finance, Accounting, Business, or a related field

Tools

ERP systems

Excel

Outlook

Job description

The Assistant Credit Manager supports the Corporate Credit Manager in overseeing credit, collections, and deductions activities across all Ashley locations. This role focuses on maintaining a clean accounts receivable balance, reducing deductions and open issues, ensuring timely collections, and enforcing company credit policies.

This position operates as a senior individual contributor and escalation point, working cross-functionally to resolve issues and improve overall AR performance.

Key Responsibilities

Credit, Collections & Deductions

• Monitor and manage credit, collections, and deductions activity across assigned territories
• Work to reduce deductions, returns, and allowance issues to maintain a clean AR balance
• Review customer accounts, past due balances, and credit exposure
• Perform collections activities and assist in resolving complex account issues
• Ensure credit policies and procedures are consistently followed
• Assist in managing bad debt exposure and recommend write-offs as needed
• Serve as a point of escalation for Credit Specialists, customers, sales, and operations teams
• Respond to inquiries related to accounts, deductions, and payment issues
• Partner cross-functionally to resolve disputes and remove barriers to payment

Performance & Process Improvement

• Monitor key AR metrics, including aging, past due balances, deductions, and write-offs
• Identify trends and recommend solutions to improve collections and reduce deductions
• Conduct audits to ensure adherence to standard operating procedures
• Support continuous improvement initiatives to enhance efficiency and accuracy

Operational Support

• Maintain an assigned account portfolio/territory
• Report past due accounts and high-risk issues to leadership
• Provide insights and updates to the Corporate Credit Manager on performance and risks

Required Qualifications:

Education: Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent work experience)

Experience:

• 3–5+ years of experience in credit, collections, accounts receivable, or deductions management
• Experience working with high-volume AR portfolios and resolving complex customer account issues
• Strong understanding of credit policies, risk assessment, and collections processes
• Experience managing deductions, returns, and chargebacks preferred
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook)
• Proven ability to analyze data, identify trends, and drive resolution of account issues
• Experience working cross-functionally with sales, customer service, and operations teams