Accounts Receivable Credit Manager

Colonial Group; New Bedford, Northern (MA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Colonial Group in Massachusetts seeks an Accounts Receivable Credit Manager to manage customer credit risk, optimize cash flow, and ensure timely collections. This role partners with Sales, Customer Service, Finance, and senior leadership to balance revenue growth with prudent credit management practices.

The position oversees a portfolio ranging from $10.0 - $50.0 million and focuses on aging, risk mitigation, dispute resolution, and working capital improvement.

Qualifications

• Bachelor’s degree preferred with accounting/analysis focus.
• Strong Excel proficiency and analytical thinking.
• Experience in receivables and ERP environments.

Responsibilities

• Monitor aging and receivables metrics.
• Lead collections on past-due accounts and disputes.
• Coordinate escalation for delinquent accounts.
• Reduce DSO and improve working capital.
• Collaborate with Sales/CS to resolve billing issues.
• Negotiate payment plans and settlements.
• Maintain credit policy adherence and customer relations.
• Provide weekly reporting to leadership.

Skills

Excel skills

Analytical ability

Multitasking

Communication

Education

Bachelor’s degree

Tools

ERP systems

Job description

Position Summary: The Accounts Receivable Credit Manager is responsible for managing customer credit risk, optimizing cash flow, minimizing bad debt exposure, and ensuring timely collection of outstanding receivables. This role partners closely with Sales, Customer Service, Finance, and senior leadership to balance revenue growth with prudent credit management practices.

What you’ll do:Under the direction of the Team Lead, the Accounts Receivable Credit Manager is responsible for a customer portfolio ranging from $10.0 - $50.0 million. Key tasks include:

• Monitor aging reports and key receivables metrics.
• Identify areas of credit risk within the portfolio and establish collections strategies that mitigate those risks
• Lead collection efforts on past-due accounts and resolve payment disputes.
• Coordinate escalation procedures for delinquent accounts.
• Reduce Days Sales Outstanding (DSO) and improve overall working capital performance.

• Partner with Sales and Customer Service to resolve billing, shipment, pricing, and deduction issues.
• Negotiate payment plans and settlements when appropriate.
• Maintain strong customer relationships while enforcing company credit policies.
• Fulfill ad-hoc customer requests
• Process ad-hoc customer payment requests
• Investigate and resolve payment discrepancies, including payment declines, with key stakeholders including external customers, sales, credit and cash application teams.

• Assist with special projects and other job-related duties as required.
• Provide weekly reporting to the Team Lead and senior management as needed.

About you:

• Bachelor’s degree preferred with a concentration in accounting and analysis or comparable work experience.
• Professional, Courteous and clear with internal and external customers.
• Experience in an accounting role with receivable responsibilities.
• Ability to utilize various ERP systems daily.
• Must possess proficient excel skills.
• Strong analytical skills with an understanding of business processes.
• Strong organizational skills and attention to detail.
• Ability to multitask and be flexible.
• Ability to meet deadlines, prioritize and manage workload.
• Ability to troubleshoot issues and resolve.