Assistant Community Manager - The Venti

Madera Residential LLC in; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading property management company in Houston is seeking an Assistant Community Manager. This role involves managing resident relations, ensuring timely income collections, and overseeing leasing processes. Ideal candidates should have a high school diploma, 2+ years of property management experience, and strong communication skills. Join a dynamic team committed to excellence and customer satisfaction.

Qualifications

• Minimum 2 years experience in property management.
• Proficient in Microsoft Office (Word, Excel).
• Valid driver's license and reliable transportation required.

Responsibilities

• Responsible for timely income collections including rents and application fees.
• Maintains positive client communications and resident retention.
• Oversees all phases of leasing from initial phone call to move-in.

Skills

Customer Service

Multitasking

Communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Job description

Assistant Community Manager - The Venti (Project Management)

Assistant Community Manager - The Venti (Project Management)

Madera Residential strongly believes that a company's people are its most important asset. We feel it takes more than just money and benefits to attract and retain good employees. It is a company's culture, values and mission which will set it apart from the competition. These are more than just words to us. These are the guiding principles that inspire us each day to make our work life enjoyable, rewarding and fun. Our team, still operated by our founding partners, has aggressively grown to be an industry leading portfolio in the state of Texas. We are searching for motivated, passionate individuals who are ready to find their job and do it the Madera Way! If this is you, apply now!
Employee Testimonial
Essential Functions
• Responsible for timely income collections including rents, deposits, application fees, and administrative fees and issuing notices when necessary for payments, evictions, returned checks, etc.
• Maintains positive client communications and resident retention through lease renewals, improving customer satisfaction and inspecting the community to ensure grounds are free of litter and to report service needs and policy violations to maintenance staff
• Oversees all phases of leasing from initial phone call to move-in to guarantee excellent customer service and consistency in qualification processes
• Manages resident relations, which includes promptly and professionally attending to residents' questions and concerns

Qualifications
• High school diploma or equivalent is required. Bachelor's degree is preferred
• Minimum 2 years experience in property management
• Proficient in Microsoft Office (Word, Excel)
• Able to multitask and meet deadlines in a timely and organized manner
• Demonstrated ability to secure leases and exceed sales goals
• Valid driver's license and reliable transportation required

PHYSICAL REQUIREMENTS
• Stand and walk or sit alternatively, depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% sitting at desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities:
o Bend/Stoop/Squat Pick up Litter, Filing
o Climb Stairs Inspect and Show Community
o Push or Pull Inspect and Show Community, Open and Close Doors, Cabinets
o Reach Above Shoulders Inspect Community, Store/Retrieve Supplies
• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting community.
• Constant need (66% to 100% of the time) to perform the following physical activities:
o Writing/Typing Corporate, Client Communications
o Grasping/Turning Telephone, Doorknob Use
o Finger Dexterity Operation of Office Equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
o Over 25 pounds Rare Need (less than 1% of the time)
o 20-25 pounds Occasional Need (1% to 33% of the time)
o Less than 20 pounds Frequent Need (33% to 66% of the time)
o Under 10 pounds Constant Need (66% to 100% of the time)

VISION REQUIREMENTS
• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail and view computer screen.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting community, neighborhood surveys).
• Must be able to determine colors properly for decorating, design, paints colors, etc.

HEARING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person with community owners, corporate and client management, vendors, clients, etc.

SPEAKING REQUIREMENTS
• Constant need (66% to 100% of the time) to communicate over telephone and in person.

DRIVING REQUIREMENTS
• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, run community errands, make trips to the bank and also visit the corporate office. Mileage and gas are not reimbursed.
• Must have valid driver's license and vehicle insurance.

WORKING ENVIRONMENT
• Indoors (66% to 100% of the time); frequently outdoors in all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time).

Madera Residential, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.