Assistant Community Manager - Mayfair Towers

Redwood Communities, Inc.; Huntsville (AL); On-site; USD 30,000 - 33,000; Part time

Job summary

Redwood Communities, Inc. in Huntsville, AL is seeking an Assistant Manager to support daily community operations and ensure HUD compliance. The role involves leasing, resident relations, and coordinating with the Property Manager to maintain accurate records.

The position is part-time (24 hours/week) with hourly pay between $22.00 and $24.00, and requires experience in multifamily housing and HUD guidelines. Travel between properties may be required.

Qualifications

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV.
• Proficient in property management software (Yardi, RealPage, or similar).
• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Responsibilities

• Lease vacant units and process applications in compliance with HUD regulations.
• Maintain accurate resident files and documentation for HUD compliance.
• Process rent payments and maintain ledgers in RealPage.
• Respond to resident concerns and assist with retention activities.
• Support monthly, quarterly, and annual reporting requirements.
• Coordinate maintenance and inspections as needed.

Skills

Excellent communication

Strong interpersonal skills

Proactive and organized

Professionalism and integrity

Tools

Yardi/RealPage

Job description

Job DetailsJob Location: Huntsville, AL 35801Position Type: Part TimeSalary Range: $22.00 - $24.00 HourlyWho We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

About the Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Details: $22-$24/hour (no benefits)

Schedule: 24 hours a week, 3-8 hour shifts

Essential Duties and Responsibilities

Leasing & Marketing

• Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
• Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
• Maintain waiting lists in accordance with HUD regulations and property policies.
• Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
• Assist with move-in and move-out inspections and related documentation.

HUD & Regulatory Compliance

• Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
• Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
• Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
• Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
• Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.

Rent Collection & Financial Administration

• Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
• Post payments and charges in the property management software ( RealPage).
• Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
• Assist the Property Manager with rent adjustments and subsidy billing.

Resident Relations

• Provide courteous and professional service to residents, vendors, and guests.
• Address resident concerns promptly and escalation issues to the Property Manager when necessary.
• Assist with resident retention efforts, newsletters, and community events.
• Help enforce community policies and lease terms.

Administration & Office Operations

• Maintain organized resident and property files in compliance with HUD file order and company policy.
• Prepare correspondence, reports, and forms as needed.
• Support the Property Manager with monthly, quarterly, and annual reporting requirements.
• Assist in supervising office operations in the Property Manager’s absence.
• Maintain inventory of office supplies and equipment.

Maintenance Coordination

• Enter and track maintenance work orders; follow up on completion and resident satisfaction.
• Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal, with strong attention to detail.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
• Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, ethics, and integrity.

Qualifications

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
• Proficient in property management software (Yardi, RealPage, or similar)
• Strong attention to detail, organizational skills, and customer service orientation
• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Flexibility to travel to different locations as needed.
• Valid driver’s license and insurance.
• Ability to work inside and outside in various weather conditions.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Attendance:

Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer.