Leasing Manager

Shea Properties; Laguna Niguel (CA); On-site; USD 41,328 - 46,783; Full time

Benefits offered by this job

Paid time off

Health insurance

Cell phone allowance

35% discounted apartment

Job summary

Shea Properties is seeking a Leasing Manager who will provide leadership and motivation to the leasing team while working collaboratively with management to execute marketing strategies. Responsibilities include managing sales-related functions, ensuring compliance with Fair Housing requirements, and maintaining a professional leasing office environment.

The ideal candidate will have significant property management experience and demonstrate excellent communication skills. The position offers competitive pay, bonuses, and benefits including paid time off, health insurance, and a discounted apartment.

Qualifications

• Minimum of 4 years property management experience with at least 1 year at the management level.
• Must be able to speak effectively before groups of customers or associates.

Responsibilities

• Direct, hire, and train the leasing team.
• Supervise staff’s daily activities to achieve occupancy goals.
• Prepare annual reviews and set goals for direct reports.
• Gather market information and prepare competitive reports.
• Supervise input of data into property management software.

Skills

Effective oral and written communication skills

Understanding of accounting principles

Basic understanding of marketing concepts

Negotiation skills

Proficient with Microsoft Office products

Property management experience

Education

High School Diploma or equivalent

Some college level courses preferred

Tools

Yardi

Job description

Shea Properties – Find Awesome.

Description

The Leasing Manager provides the necessary leadership, training, guidance and motivation to the leasing staffing and works with the Community Manager/General Manager to recommend and execute marketing and leasing strategies designed to meet the goals of Shea Properties. The Leasing Manager is responsible for all sales-related functions, including staffing, pricing, marketing, and achieving revenue goals of the property. The pay range for this position is $30.00 - $33.96/hour and the Leasing Manager is also eligible to participate in the office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.

The Leasing Manager, as with all Shea team members, is expected to conduct him / herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Some of the job duties include

• Directs, hire and train the leasing team, and supervises staff’s daily activities to achieve occupancy and revenue goals of the property.
• Supervises and ensures accurate and timely preparation of all leasing paperwork and documents related to residency.
• Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload.
• Prepares annual reviews for all direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates.
• Gathers market information weekly and prepares reports identifying competition rental rates, concessions, promotions and property changes, observing development and changes in market area which may impact the community. “Shops" competition to determine sales technique, strategy and merchandising. Reports findings and recommendations to on‑site staff, as well as to the Regional Manager.
• Reviews Yieldstar each morning and submits pricing recommendations.
• Supervises the input of all data into designated property management software and processing of sales -related reports.
• Reviews and approves resident rental applications for move‑ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures.
• Assures all leasing files are organized and maintained in the leasing desks and leasing storage in accordance with leasing office standardization, and Policy.
• Performs necessary resident retention activity and assists in negotiation of rent increases and lease renewals with residents and the execution of all necessary documents to implement all approved rental increases.
• Ensures Leasing and Maintenance staff a calendar of scheduled move‑ins, ensuring all move‑in appointments are completed and all apartments are inspected prior to move‑in.
• Inspects Models to ensure they are presentable in accordance with established standards. Walks the market window and “market ready” apartments to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on‑time each day.
• Maintains Leasing office and Hospitality area in accordance to guidelines, to present the best impression and welcome to our visitors.
• Provides exceptional customer service and addresses resident concerns.
• Demonstrates initiative, professionalism, personal awareness, integrity and exercises confidentiality in all areas of his/her performance.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community. Handle on‑call duties, as directed by supervisor.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Understanding of accounting principles and budget process. Ability to read and interpret numerical information. Basic understanding of the budgeting process.
• Basic understanding of marketing concepts; analyzing data; and report writing.
• Negotiate and resolve conflicts.
• Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
• Prior experience in managing a staff.
• High School Diploma or equivalent. Some college level courses preferred.
• Minimum of 4 years property management experience with at least 1 year at the management level.

Work Environment

The Leasing Manager works on‑site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line‑up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Leasing Manager should be flexible and readily available depending on the needs of the property.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. Must be able to travel, as needed, 10‑25% of the time.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V