Assistant Community Manager, Portfolio — Resident Services

FirstService Residential; Hoffman Estates (IL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off and holidays

Job summary

FirstService Residential in Illinois seeks an Assistant Community Association Manager to support the Portfolio Department. You will triage urgent issues, manage income/expense administration, and handle resident relations from a hybrid work setup (on-site 3 days/week, 2 days at Hoffman Estates).

The role requires collaboration, strong communication, and the ability to multi-task while ensuring compliance with governing documents. Benefits include comprehensive plans and retirement options.

Qualifications

• Associate’s degree or higher in Business, Real Estate, or a related field from an Accredited University, preferred.
• Community management experience preferred.
• Active Illinois CAM license preferred; if not active, must obtain within 30 days of employment.

Responsibilities

• Serve as primary contact for emergencies during business hours and coordinate responses.
• Document actions, maintain records, and prepare summary reports for CAM.
• Process accounting and administrative forms for emergencies, service requests, and transactions.
• Organize homeowner and administrative files according to procedures.
• Communicate with residents about work orders and liaise with vendors to ensure timely work.
• Assist onboarding of new clients and internal property transitions.
• Maintain high service levels and respond to client communications within one business day.
• Update association and management reports as directed.
• Coordinate moves, deliveries, and elevator use, including move fees and insurance proof.

Skills

Excellent communication

Multi-tasking

Team collaboration

Education

Associate’s degree or higher in Business, Real Estate, or related field

Active Illinois CAM license preferred

Job description

FirstService Residential in Illinois seeks an Assistant Community Association Manager to support the Portfolio Department. You will triage urgent issues, manage income/expense administration, and handle resident relations from a hybrid work setup (on-site 3 days/week, 2 days at Hoffman Estates).

The role requires collaboration, strong communication, and the ability to multi-task while ensuring compliance with governing documents. Benefits include comprehensive plans and retirement options.