Assistant Community Manager (LIHTC) - Stonebridge Landings - Orlando, FL

Bryten; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical Plans

Dental & Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Life & Disability Insurance

Vacation time from Day 1

Paid Holidays & Floating Holidays

Wellness Programs

Professional Development Opportunities

Job summary

Bryten is seeking an Assistant Community Manager (LIHTC) in Orlando to support daily operations, ensure LIHTC compliance, and enhance resident experience. You will assist with leasing, rent processing, and move-ins while coordinating with maintenance to ensure timely service and strong occupancy.

The ideal candidate has 1+ years in affordable housing, HUD/LIHTC familiarity, and excellent customer service. A HS diploma is required; a bachelor’s in a related field is a plus.

Qualifications

• Experience in residential property management or leasing is preferred.
• 1+ years in tax credit or affordable housing experience is required.
• Familiarity with HUD rules and LIHTC policies is expected.
• Strong customer service and interpersonal communication skills are essential.
• Proficiency with MS Office (Outlook, Word, Excel) is preferred.

Responsibilities

• Support Community Manager with daily operations and community performance.
• Assist with LIHTC compliance documentation and reporting.
• Handle resident accounts, rent processing, delinquencies, and notices.
• Support leasing, occupancy, and resident retention goals.
• Coordinate with maintenance for service requests and unit turns.
• Respond to resident inquiries promptly and professionally.
• Prepare lease renewals, move-ins, and communications.
• Ensure Fair Housing compliance and accurate financial records.

Skills

Residential property management

Leasing

Customer service

Financial accountability

LIHTC/affordable housing experience

HUD/LIHTC regulations

Communication

Multitasking

Education

High school diploma or GED

Bachelor’s in Business/Property Management or related field

Tools

Yardi

ResMan

OneSite

Job description

At Stonebridge Landings, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a motivated, customer-focused, and detail-oriented Assistant Community Manager (LIHTC) to join our team and play a key role in supporting daily operations, enhancing the resident experience, and contributing to the overall success of the community.What You'll Be DoingAs our Assistant Community Manager, you'll support the Community Manager in overseeing the day-to-day operations of the property while helping ensure exceptional service for residents, prospects, vendors, and team members. Key responsibilities include:Assisting with the daily operations and overall performance of the communityAssists with operations in compliance with Affordable Housing, Department of Housing and Urban Development (HUD)/Section 8 and Low-Income Housing Tax Credit (LIHTC) regulations, meeting requirements to include preparing documentation and reporting.Assists with Move In and Recertification files as required to maintain program compliance with program funding.Managing resident accounts, rent collections, payment processing, delinquency follow-up, and tenant noticesSupporting leasing, occupancy, and resident retention goals through outstanding customer service and operational supportProcessing applications, conducting screenings, and assisting prospective residents throughout the leasing processCoordinating with maintenance staff to ensure timely completion of service requests and apartment turnsResponding professionally and promptly to resident concerns, questions, and requestsMaintaining accurate resident files, financial records, and operational documentationAssisting with lease renewals, move-ins, move-outs, and resident communicationsSupporting community marketing efforts, resident engagement activities, and occupancy initiativesEnsuring compliance with Fair Housing regulations, company policies, and applicable lawsAssisting the Community Manager with financial reporting, property performance monitoring, and operational objectivesPerforming other duties as assignedWho You AreWe're looking for someone who brings energy, professionalism, and a passion for customer service while maintaining strong operational and financial accountability. The ideal candidate will have:Previous residential property management, leasing, hospitality, retail, or customer service experience preferred1+ years in tax credit or affordable housing experience is requiredHUD rules and regulations, as well as policies and procedures of low-income housing programsTwo or more years of residential leasing and/or property management experience preferredStrong customer service and interpersonal communication skills with the ability to build positive relationships with residents, prospects, vendors, and team membersExperience managing rent collections, resident accounts, and financial processes preferredExcellent organizational skills with strong attention to detail and accuracyAbility to prioritize multiple responsibilities and effectively manage competing deadlines in a fast-paced environmentStrong problem-solving and conflict-resolution skillsProfessional verbal and written communication abilitiesHigh school diploma or GED required; bachelor's degree in Business, Property Management, or a related field preferredProficiency with Microsoft Office Suite, including Outlook, Teams, Word, and ExcelExperience with Yardi, ResMan, OneSite, or other property management software preferredWorking knowledge of Fair Housing practices and multifamily operations preferredBilingual skills are a plus but not requiredValid driver's license, current automobile insurance, and reliable transportation requiredWhy You'll Love Working With UsWe believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:• Comprehensive Medical Plans with flexible coverage options for you and your family• Dental & Vision Insurance options to support your overall well-being• Health Savings Account (HSA) with employer contributions• 401(k) with Company Match to support your financial wellness• Life & Disability Insurance options to help protect you and your loved ones• Vacation Time that starts accruing on Day 1!• Paid Holidays + Floating Holidays to support work-life balance• Wellness Programs to support your mind and body• Professional Development & Education Opportunities to support your professional growth• And yes — even more supplemental benefits to keep you covered!We're Committed to YouBryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.If you need reasonable accommodations during the application or interview process, please contact [e-mail]: Property assignments, work location, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires on-site work as scheduled.