Assistant Community Manager - Leasing & Operations

Royal American; Memphis, Northern (TN, KY); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Royal American is seeking an Assistant Community Manager to support property operations in Memphis, TN. Under the Community Manager, you will assist with leasing, marketing, and resident relations while ensuring policy compliance and accurate financial recording.

You will help develop budgets, monitor rent collections, and coordinate maintenance and vendor activities. Strong attendance, communication, and the ability to build relationships with residents are essential to succeed in this role.

Qualifications

• High School Diploma or Equivalent.
• Minimum of one year property management experience.
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred.
• Excellent attendance and communication skills.

Responsibilities

• Create a positive, welcoming, supportive environment for residents, visitors, and community associates.
• Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria.
• Maintain knowledge and awareness of market conditions affecting leasing and operations.
• Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing.
• Assist with development and implementation of resident services programming.
• Maintain sound rent collection procedures, including following up with delinquent accounts.
• Deliver rent deposits to bank and submit relevant documentation.
• Assist in overseeing the security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns.
• Maintain familiarity with all procedures and requirements for accounts payable.
• Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines.
• Assist in monitoring landlord-tenant relations and mediate disputes when necessary.
• Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports.
• Inspect apartments for move in condition and turn over status.
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained.
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed.

Skills

Leasing experience

Customer service

Communication skills

Computer literacy

Flexibility

Multi-tasking

Driver's license

Education

High School Diploma

Tools

One Site

Job description

Royal American is seeking an Assistant Community Manager to support property operations in Memphis, TN. Under the Community Manager, you will assist with leasing, marketing, and resident relations while ensuring policy compliance and accurate financial recording.

You will help develop budgets, monitor rent collections, and coordinate maintenance and vendor activities. Strong attendance, communication, and the ability to build relationships with residents are essential to succeed in this role.