Assistant Community Manager — HUD & Affordable Housing

Redwood Communities; Washington (District of Columbia); On-site; USD 47,000 - 50,000; Full time

Job summary

Redwood Communities, Skyline Apartments in Washington, DC, is seeking an Assistant Manager to support the Property Manager in daily operations, ensure HUD compliance, maintain records, and deliver excellent resident service.

You will handle leasing activities, certifications, rent processing, inspections, and coordination of maintenance, while keeping files organized and compliant with HUD 4350.3, TRACS, and EIV.

Qualifications

• Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
• Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV.
• Proficient in property management software (Yardi, RealPage, or similar).
• Strong attention to detail, organizational skills, and customer service orientation.
• Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

Responsibilities

• Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
• Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
• Maintain waiting lists in accordance with HUD regulations and property policies.
• Conduct applicant interviews and verifications to determine program eligibility.
• Assist with move-in and move-out inspections and related documentation.
• Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
• Process and verify certifications and recertifications using TRACS and EIV.
• Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
• Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
• Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.
• Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
• Post payments and charges in the property management software (RealPage).
• Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures.
• Provide courteous and professional service to residents, vendors, and guests.
• Address resident concerns promptly and escalate issues to the Property Manager when necessary.
• Assist with resident retention efforts, newsletters, and community events.
• Help enforce community policies and lease terms.
• Maintain organized resident and property files in compliance with HUD file order and company policy.
• Prepare correspondence, reports, and forms as needed.
• Support the Property Manager with monthly, quarterly, and annual reporting requirements.
• Assist in supervising office operations in the Property Manager’s absence.
• Maintain inventory of office supplies and equipment.
• Enter and track maintenance work orders; follow up on completion and resident satisfaction.
• Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Skills

Leasing

HUD compliance

Customer service

Documentation

Attention to detail

Education

COS/TCS certification

Tools

TRACS

EIV

RealPage

Yardi

Job description

Redwood Communities, Skyline Apartments in Washington, DC, is seeking an Assistant Manager to support the Property Manager in daily operations, ensure HUD compliance, maintain records, and deliver excellent resident service.

You will handle leasing activities, certifications, rent processing, inspections, and coordination of maintenance, while keeping files organized and compliant with HUD 4350.3, TRACS, and EIV.