Assistant Community Manager — Elevate Resident Experience

Morgan Properties; Town of Webster (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Apartment rental discount — 20%

Renewal commissions

Tuition/education reimbursement

Medical, dental, and vision insurance

Life and AD&D insurance

401(k) with company match

Generous paid time off (10 holidays +

Job summary

Morgan Properties is hiring an Assistant Community Manager to enhance resident experiences and support smooth operations across communities in Webster, NY. You will be the friendly face, handle resident needs with empathy, and coordinate tours and move-ins.

The role involves maintaining records, assisting with reports, planning events, and ensuring safety policies are followed. A valid driver’s license and 2+ years in customer service are required.

Qualifications

• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• Willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Walk the property and flag maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Driver's license

Job description

Morgan Properties is hiring an Assistant Community Manager to enhance resident experiences and support smooth operations across communities in Webster, NY. You will be the friendly face, handle resident needs with empathy, and coordinate tours and move-ins.

The role involves maintaining records, assisting with reports, planning events, and ensuring safety policies are followed. A valid driver’s license and 2+ years in customer service are required.