Assistant Community Manager

The Morgan Group; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunities for advancement

Paid time off

Job summary

A property management company in Houston is seeking an Assistant Community Manager. This role involves supporting daily operations, maintaining resident relations, and ensuring compliance with regulations. Candidates should have experience in property management or customer service, strong record-keeping skills, and the ability to manage a team. This full-time position offers opportunities for advancement and various employee benefits.

Qualifications

• Experience in property management or customer service.
• Ability to handle resident complaints professionally.
• Knowledge of leasing and marketing principles.

Responsibilities

• Assist in daily operations of the community.
• Maintain resident relations and address concerns.
• Ensure compliance with Fair Housing and ADA laws.

Skills

Customer service

Team management

Record-keeping

Job description

Assistant Community Manager - The Morgan Group

Overview

Join to apply for the Assistant Community Manager role at The Morgan Group.

This position is located in Houston, TX (based on posting context). The Morgan Group offers a range of benefits and opportunities for advancement to full-time employees.

What You'll Do

Essential Job Functions:

• Assist the Community Manager in the management of the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Operate the office in a professional, clean, uncluttered and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
• Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
• Supervise the leasing team in absence of the Community Manager.
• Comply with all training requirements set forth for this position.
• Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
• Promptly attend to resident comments and/or complaints.
• Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non-fraternization.
• Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
• Inspect make ready apartments prior to move in.
• Maintain the resident renewal program set by the Community Manager.
• Create a sense of community with the residents and the community.
• Assist the Community Manager with the service team. These duties include but are not limited to the following:
• Monitor the timely completion of all service requests.
• Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.
• Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
• Manage the bookkeeping and rental collection. These include but are not limited to the following:
• Submit payables to accounting per MORGAN standard.
• Assist in the preparation of monthly financials.
• Collect rent in a timely basis per the lease contract.
• Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.
• Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.
• Monitor the community for compliance to all Fair Housing and ADA laws.
• Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
• Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
• Supervise the leasing team their tours and closing techniques.
• Monitor the leasing teams follow up of all leads.
• Ensure that all team members understand and adhere to fair housing standards.
• Perform all Essential Job Functions on the Leasing Consultant job description as business dictates.
• Work overtime as necessary to meet the MORGAN standards of customer service.

Non-Essential Job Functions

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

• Will need to be on feet (33% to 100%).
• Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel, climb stairs, push/pull, reach, grip, typing, etc.
• Lifting/carrying: various weights with frequency depending on task (often up to 50 lbs).

Note: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Wear Personal Protective Gear as necessary.

Vision, Hearing, Speaking and Written Requirements

• Reading and reviewing reports, viewing computer screen and correspondence; ability to see small detail; communicate in writing and verbally.

Driving Requirements

• Frequent need to use personal transportation for reports, deposits, inspections; occasional need to respond to after hour emergencies; valid driver’s license, insurance and car registration if driving for business purposes.

Working Environment

• Indoors and outdoors in all weather conditions; exposure to fumes or solvents during turnover; PPE as needed.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing and Sales

Get notified about new Assistant Community Manager jobs in Houston, TX.