Assistant Community Manager - Contour Luxury Apts - Boulder, CO

Bryten; Boulder (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid holidays and vacation start Day 1

Professional development opportunities

Job summary

Bryten is seeking an Assistant Community Manager for a Contour Luxury Apts community in Colorado. You will support the Community Manager in daily operations, manage resident accounts, process applications, and coordinate maintenance to ensure timely service and high occupancy.

A strong focus on customer service and accuracy is essential in a fast-paced environment. The role emphasizes leasing support, resident retention, and compliance with Fair Housing laws.

Qualifications

• Minimum high school diploma or GED.
• Two+ years in residential leasing or property management preferred.
• Strong customer service and communication skills required.
• Ability to manage rent collections and financial processes.

Responsibilities

• Assist with daily operations and property performance.
• Manage resident accounts, rent processing, and notices.
• Support leasing, occupancy, and retention goals with excellent service.
• Process applications and screenings for new residents.
• Coordinate with maintenance for timely service and turnover.
• Maintain accurate resident files and financial records.
• Assist with renewals, move-ins/outs, and resident communications.
• Support marketing, engagement, and occupancy initiatives.
• Ensure Fair Housing compliance and company policies.
• Assist with financial reporting and performance monitoring.

Skills

Customer service

Interpersonal communication

Organization

Problem solving

Conflict resolution

Microsoft Office

Property management knowledge

Education

High school diploma or GED

Bachelor's degree in Business/Property Management (preferred)

Tools

Yardi

ResMan

OneSite

MS Office

Job description

At Contour Luxury Apts, we're more than just a place to live—we're a community where residents feel welcomed, valued, and connected. We are seeking a motivated, customer-focused, and detail-oriented Assistant Community Manager to join our team and play a key role in supporting daily operations, enhancing the resident experience, and contributing to the overall success of the community.What You'll Be DoingAs our Assistant Community Manager, you'll support the Community Manager in overseeing the day-to-day operations of the property while helping ensure exceptional service for residents, prospects, vendors, and team members. Key responsibilities include:Assisting with the daily operations and overall performance of the communityManaging resident accounts, rent collections, payment processing, delinquency follow-up, and tenant noticesSupporting leasing, occupancy, and resident retention goals through outstanding customer service and operational supportProcessing applications, conducting screenings, and assisting prospective residents throughout the leasing processCoordinating with maintenance staff to ensure timely completion of service requests and apartment turnsResponding professionally and promptly to resident concerns, questions, and requestsMaintaining accurate resident files, financial records, and operational documentationAssisting with lease renewals, move-ins, move-outs, and resident communicationsSupporting community marketing efforts, resident engagement activities, and occupancy initiativesEnsuring compliance with Fair Housing regulations, company policies, and applicable lawsAssisting the Community Manager with financial reporting, property performance monitoring, and operational objectivesPerforming other duties as assignedWho You AreWe're looking for someone who brings energy, professionalism, and a passion for customer service while maintaining strong operational and financial accountability. The ideal candidate will have:Previous residential property management, leasing, hospitality, retail, or customer service experience preferredTwo or more years of residential leasing and/or property management experience preferredStrong customer service and interpersonal communication skills with the ability to build positive relationships with residents, prospects, vendors, and team membersExperience managing rent collections, resident accounts, and financial processes preferredExcellent organizational skills with strong attention to detail and accuracyAbility to prioritize multiple responsibilities and effectively manage competing deadlines in a fast-paced environmentStrong problem-solving and conflict-resolution skillsProfessional verbal and written communication abilitiesHigh school diploma or GED required; bachelor's degree in Business, Property Management, or a related field preferredProficiency with Microsoft Office Suite, including Outlook, Teams, Word, and ExcelExperience with Yardi, ResMan, OneSite, or other property management software preferredWorking knowledge of Fair Housing practices and multifamily operations preferredBilingual skills are a plus but not requiredValid driver's license, current automobile insurance, and reliable transportation requiredWhy You'll Love Working With UsWe believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:Comprehensive Medical Plans with flexible coverage options for you and your familyDental & Vision Insurance options to support your overall well-beingHealth Savings Account (HSA) with employer contributions401(k) with Company Match to support your financial wellnessLife & Disability Insurance options to help protect you and your loved onesVacation Time that starts accruing on Day 1!Paid Holidays + Floating Holidays to support work-life balanceWellness Programs to support your mind and bodyProfessional Development & Education Opportunities to support your professional growthAnd yes — even more supplemental benefits to keep you covered!We're Committed to YouBryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.If you need reasonable accommodations during the application or interview process, please contact [e-mail]: Property assignments, work location, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires on-site work as scheduled.