Assistant Community Manager

Neiders Company; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Community Manager to enhance community living experiences. This dynamic role involves key office support in property management, focusing on resident satisfaction, occupancy goals, and compliance with laws. Ideal candidates will have a strong background in property management, exceptional communication skills, and a knack for problem-solving. Join a company that values community transformation and offers a comprehensive benefits package, including medical, dental, and opportunities for advancement. If you're ready to make a difference and grow your career, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Paid Holidays

Housing Discounts

Employee Assistance Program

Opportunity for Advancement

Supplementary Discounts

Qualifications

• 2+ years of property management experience required.
• Strong communication and leadership skills are essential.
• Proficiency in property management software is a must.

Responsibilities

• Assist in rent collection and resident retention efforts.
• Manage occupancy and oversee leasing processes.
• Foster good relations with residents and staff.

Skills

Property Management

Customer Service

Communication Skills

Leadership

Problem Solving

Report Management

Education

High School Diploma

Bachelor’s Degree

Tools

Yardi

Job description

WHO WE ARE:

Do you find satisfaction in work that is “transforming communities and transforming lives?” If yes, then we have an opportunity for you. The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.

We are looking for a talented Assistant Community Manager to join our dedicated team of Community Champions! The Assistant Community Manager is a dynamic position that will provide key office support in all areas of property management including staff management, leasing, marketing, compliance, accounting, resident satisfaction, and maintenance activities to accomplish occupancy and income goals while adhering to the company policies, local, state, and other applicable laws including Fair Housing.

Assistant Manager Essential Functions: Include but are not limited to:

• Collections: You will assist the rent collection efforts at your community. You will help ensure that rents are collected timely in accordance with local law, including the eviction process when necessary.
• Resident Retention: You will think creatively about ways to engage residents through ongoing programs and promotions designed to increase satisfaction and minimize resident turnover.
• Resident Relations: As a “front line” employee who interacts regularly with our residents, you will work to establish and maintain good relations with residents, prospective residents, vendors, and co-workers. You will use your communication skills to interact in a courteous and professional manner.
• Occupancy Management: You and your team will ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make-ready process in accordance with leasing needs.
• Leasing and Sales: You will assist your leasing team to exceed occupancy expectations for the property. This will also include oversight of the lease renewal program and documentation process.
• Overall: You’ll be an excellent teammate who helps deliver the community goals, including assisting the Community Manager in preparing the property’s operational budget and maintaining commitment to safety. You will also make recommendations for community improvement projects.

Qualifications:

• You’ve “been there, done that.” We require a minimum of two (2) years’ experience in property management and one-year leadership experience or equivalent.
• You have some credentials. We require a High School Diploma or equivalent. A Bachelor’s Degree is strongly preferred.
• You’re a great communicator. You easily manage relationships and build rapport with others. You have good presence when conducting onsite tours.
• You’re a numbers person. You understand the importance of timely and accurate reports. You also have a proven track record assisting the collection process.
• You’re tech savvy. You’re proficient in the use of basic computer programs as well as property management software like Yardi.
• You have a strong sense of ownership. You are a creative go-getter who wants to build a strong community while being the ultimate team player—helping wherever you can to meet the needs of our residents and our company.
• You’re a problem solver. You demonstrate tact and empathy when dealing with Resident and Associate concerns, and you work to resolve them quickly without losing sight of the criticality of customer service.
• You're on the move. You frequently walk stairs, post notices, lift/move items, and tour the property with prospective residents or staff.

Benefits and Perks:

We recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

• Full suite of benefits, including Medical, Dental, Vision
• Matching 401K at 4%
• 15 days of PTO
• 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
• Housing discounts at TNC properties
• Perks & Rewards
• Employee Assistance Program
• Opportunity for Advancement
• Supplementary Discounts through MetLife