Assistant Community Manager

FirstService Residential; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

FirstService Residential, a leading property management company, seeks an Assistant Community Manager to support community operations and deliver outstanding customer service. The ideal candidate will have strong organizational skills, a college degree, and a minimum of 2 years’ experience in customer service. In this role, you will manage records, assist with financial tasks, and conduct site inspections, all while fostering positive relationships with residents and clients.

Qualifications

• Minimum 2 years' experience in customer service.
• Strong organizational and communication skills.
• Proficient in computer skills including email, Word, Excel, PowerPoint.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Assist with daily financial management and recordkeeping.
• Conduct regular site inspections as needed.

Skills

Organization

Communication

Customer Service

Interpersonal Skills

Education

College Degree or Equivalent Work Experience

Tools

Microsoft Office Suite

Job description

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Description

The Company

Are you the missing piece? As North America’s leading property management company, we value fitting in with a local team, being part of a well-oiled machine, and empowering our associates to act when needed. We seek energetic, adaptable individuals who understand they are part of something larger and desire a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who always do what’s right and build strong relationships with residents. At FirstService Residential, we live our values daily. If you are passionate about helping people live better lives and seek an environment with room for career growth, you’re in the right place!

Job Responsibilities

Provides support to management in the overall operations of Community Association business and delivers exceptional customer service to owners, residents, clients, and vendors.

Essential Duties & Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and resolve questions or concerns promptly
• Assist with daily financial management and recordkeeping
• Assist with bid processes
• Conduct regular site inspections as needed
• Maintain all records in Connect, including work orders, resident information, association documents, and community info
• Ensure proper maintenance of all files, records, and correspondence following company procedures
• Attend all necessary Board meetings
• Assist in preparing Board meeting agendas, monthly management reports, and other materials
• Help establish an annual calendar of association activities and deadlines
• Assist walk-in homeowners and refer to Community Manager when needed
• Handle mailings as required
• Maintain binders with agendas, modification requests, work orders, financials, etc.
• Meet weekly with Community Manager to review open action items

Regular attendance and punctuality are essential functions for this role

Additional Duties & Responsibilities

• Adhere to FirstService Residential Global Service Standards
• Conduct business ethically and professionally
• Perform operational tasks to maintain workflow and schedules; notify supervision of issues
• Participate in meetings and work groups as needed
• Follow all safety protocols and policies
• Perform any other duties or projects as assigned

Supervisory Responsibility

This position does not require supervisory responsibilities.

Education & Experience

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in customer service
• Strong organizational and communication skills
• Proficient in computer skills including email, Word, Excel, PowerPoint

Knowledge, Skills & Proficiencies

• Excellent organization and project management skills
• Exceptional interpersonal skills
• Advanced written communication and Microsoft Office skills
• Basic accounting and budgeting knowledge
• Ability to handle multiple tasks under pressure
• Ability to maintain detailed and complex records
• Ability to work confidentially and develop good relationships

Tools & Equipment Used

Computer, peripherals, software applications, and office equipment.

Physical Requirements / Working Environment

The role involves sitting, standing, lifting up to 25 lbs, driving, and walking on uneven surfaces. Must be able to work indoors and outdoors, extended hours, evenings, weekends, and holidays as needed. Reasonable accommodations will be made for disabilities.

Additional Notes

This description provides a general overview and is not exhaustive. Management may reassign duties as needed.