Assistant Community Manager

The Community Builders, Inc.; Stow (MA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

PTO accrual

HSA contributions

Life & Disability Insurance

403(b) retirement plan with match

Commuter benefits

Employee assistance program

Job summary

The Community Builders, Inc. is seeking an Assistant Community Manager to help run our Pilot Grove & Elizabeth Brook properties. You will oversee leasing, compliance, and resident services to maximize occupancy and rental income while delivering a high-quality living experience.

In this role you’ll manage re-certifications, screening of applicants, and financial tasks using Yardi and MS Office. This full-time in-office position requires five days on-site weekly.

Qualifications

• College degree or 3+ years in PM, hotel, hospitality or retail management.
• 2+ years of experience in property management or related fields.
• Knowledge of regulatory programs and Federal Housing Laws.
• Strong MS Office and Yardi software experience.

Responsibilities

• Assists with daily site operations and communicates with the team.
• Monitors leasing, retention, and recertifications to meet 97% occupancy.
• Prepares re-certifications, applications, verifications and occupancy agreements.
• Screens applicants to ensure compliance with Tenant Selection Plan and regulations.
• Keeps informed of market conditions and updates market analysis quarterly.
• Enters and codes invoices, posts rents, and maintains resident ledgers.
• Monitors rent balances, collects rents, and issues notices as required.
• Participates in managing property goals, budgeting, risk, and reporting.
• Oversees office functions and reports, inspects property, and reports issues.

Job description

Career Opportunities with The Community Builders

A great place to work.

Careers At The Community Builders

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position has a requirement of five days a week in office split between our Pilot Grove & Elizabeth Brook Apartments.

Essential Functions

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties are required.

Education & Experience

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate; $31-34/hr

The Community Builders is an equal opportunity employer.