Assistant Community Manager

FirstService Residential; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401(k) with company match

Job summary

FirstService Residential in Las Vegas, NV is seeking an Assistant Community Manager to oversee daily administrative tasks and resident interactions, ensuring smooth community operations. The role includes overseeing ARC/DRC processes, violations, communications, and supporting the GM with budget items and vendor management.

The position also involves managing the community website, reporting, and coordinating with residents, vendors, and staff to maintain high service standards.

Qualifications

• 3+ years of customer service experience, prefer HOA or property management background.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office Suite and willing to learn new software.
• High attention to detail, problem-solving abilities, and conflict resolution skills.
• Ability to work independently and as part of a team to meet deadlines.
• Valid driver’s license with a clean driving record.
• Bilingual candidates preferred but not essential.

Responsibilities

• Inspect and document community modifications and violations, ensuring compliance with guidelines.
• Perform monthly community inspections and manage ARC/DRC items.
• Document, upload, and file all ARC/DRC submissions and correspondence.
• Assist residents with ARC and variance processes and clarifications.
• Communicate Board and DRC decisions and follow up on compliance.

Skills

Customer service

Communication

Organization

MS Office

Attention to detail

Teamwork

Driver's license

Bilingual

Education

High school diploma

2-year college degree (preferred)

Tools

ARC/DRC system

Connect portal

Job description

Job Overview: The

Description Job Overview The Assistant Community Manager is responsible for overseeing daily administrative tasks, resident interactions, and ensuring the community operates smoothly. The role includes conducting regular inspections, addressing resident concerns, managing community communications, assisting with compliance, and supporting the General Manager (GM) with budget items, vendor management, and reporting. The Assistant Community Manager will also manage the community website, ARC and DRC process, architectural and variance requests, and violations, providing high-level customer service and support to residents, vendors, and staff.

Compensation: $25.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Inspect and document community modifications and violations, ensuring compliance with community guidelines and issuing violations and following through to ensure compliance is met.
• Regularly perform monthly community inspections, ensuring ARC and DRC items are being managed to a high level of upkeep and compliance.
• Ensure all ARC and DRC processes are followed and items are properly documented, uploaded and filed correctly including submissions, all correspondence, letters, DRC packets and minutes.
• Assist residents through the ARC and variance process to ensure clarification and understanding.
• Responsible for communicating Board and DRC decisions and resolutions, as well as following up on compliance and call to hearings.
• Responsible for consistently tracking and documenting the status of all ARC and DRC submissions and requests.
• Assist with administrative tasks including answering phone calls and emails, processing service and architectural requests, payment tracking, and coordinating vendor activities.
• Oversee swim lesson scheduling, processes, and procedures.
• Attend and prepare for meetings, take minutes, organize community events, and manage logistics.
• Handle and manage compliance matters to include delinquencies.
• Manage resident and vendor inquiries with professionalism and ensure timely resolution of concerns.
• Create, distribute, and maintain newsletters, memos, and other community communications to include bill toppers.
• Manage amenity access system, including coordinating Pool ID Card and Transponder systems.
• Support the General Manager in financial reporting, budget items, mailers, Election process, Board packet preparation, vendor management.
• Support the GM with the preparation of reports, proposals, and meeting materials.
• Coordinate and manage electronic filing to include uploading of homeowner’s hard copy files into the Connect portal.
• Ensure proper maintenance and organization of community records and files.
• Act as the backup for front desk operations and customer service responsibilities.
• Assist the office administrator and facility manager when needed.
• Maintain an organized workspace and complete mandatory company training.
• Assist with special projects and other duties as assigned by the GM.
• All other duties as assigned.

Skills And Qualifications

• 3+ years of customer service experience, with preference for HOA or property management background.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Excellent organizational and time management abilities, able to prioritize tasks effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and willing to learn new software.
• High attention to detail, problem-solving abilities, and conflict resolution skills.
• Ability to work independently and as part of a team to meet deadlines and address issues.
• Valid driver’s license with a clean driving record required.
• Bilingual candidates preferred but not essential.

Education & Experience

• Minimum of a high school diploma or equivalent, with preference for a 2-year college degree.
• Experience with architectural submissions and conducting meetings is a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk throughout the community and work in various weather conditions.
• Ability to lift up to 20 pounds as needed.
• Ability to perform tasks requiring extended periods of standing, sitting, and walking.
• Must be able to travel within the community for inspections and attend meetings.
• Monday to Friday, 8:00 AM - 5:00 PM, with flexibility to work evenings and weekends for Board meetings and community events as needed.

Work Location: Las Vegas, NV

Work Hours: Monday to Friday 9am-6pm

What We Offer

• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our career website.

Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based based on job qualifications and characteristics relevant to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.