Portfolio Community Manager

FirstService Residential; Gilbert (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid holidays

Volunteer time

Sick and vacation time

Medical, dental, vision

HSA/FSA

Life insurance

Disability coverage

Critical illness

Hospital indemnity

Identity theft protection

Legal services

Pet insurance

401(k) with company match

Job summary

FirstService Residential is seeking a Portfolio Manager in Gilbert, AZ to oversee the business of assigned associations and deliver exceptional services that enhance property value and residents’ lifestyle.

The role collaborates with the Regional Manager and Board of Directors, handling budgets, contracts, and inquiries. Must have hospitality/customer service background with property management experience; CMCA/M100 helpful. Regular hours with some evenings and weekends.

Qualifications

• Minimum of 5+ years of hospitality and customer service experience.
• Property management experience is preferred.
• CMCA or M100 certification is a plus.

Responsibilities

• Oversee operations and administrative management of assigned communities.
• Ensure compliance with laws and governing documents.
• Track violations and issue notifications per policy.
• Review invoices and manage accounts payable.
• Oversee architectural control and design review processes.
• Inspect common areas and coordinate repairs and maintenance.
• Lead budget development and monitor financial statements.
• Secure bids and oversee contracts and insurance.
• Communicate with homeowners and board members.
• Support board meetings and annual memberships.

Skills

Financial literacy

Interpersonal skills

Problem solving

Independent worker

Judgment & decision making

Prioritization

Education

CMCA or M100 certification (plus)

Property management experience

Job description

Job Overview

In conjunction with the Regional Manager and Board of Directors, the Portfolio Manager will manage the business of the associations assigned to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

In conjunction with the Regional Manager and Board of Directors, the Portfolio Manager will manage the business of the associations assigned to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation

$65k annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Responsible for operations and administrative management of assigned communities
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Review invoices daily
• Manage architectural control process ensuring compliance with established design guidelines and policies for design review
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
• Perform compliance/violation tours in accordance with the Association's compliance policy
• Attend monthly landscape walks and other vendor meetings as necessary
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements
• Review monthly financials with the Regional Director and Board when necessary
• Communicate with homeowners and board of directors in accordance with FirstService policies
• Attend board meetings as required for each Association
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend board meetings as required for each Association
• Perform other duties as assigned

Skills And Qualifications

• Financial Literacy
• Exceptional interpersonal and communication skills resulting in strong working relationships
• Affinity for problem solving with the ability to work through change
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands

Education And Experience

• 5+ years of hospitality/ customer service experience required
• Property management experience preferred
• CMCA or M100 certification a plus

Physical Requirements

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time

Work Location

Gilbert Corporate Office; 161 E Rivulon Blvd, Gilbert, AZ; Supporting Various Communities

Work Hours

Monday - Friday, 8a - 5p with some evenings and weekends to attend community functions and board meetings as needed

Travel Requirements

Regular use of personal vehicle is required. Must have valid AZ drivers license and state mandated insurance. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.