Assistant Community Manager

CSI Property Management; Palmdale (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading property management company is seeking an Assistant Manager for their Apartment Community in Palmdale, CA. The ideal candidate will assist in marketing, maintain resident files, and ensure excellent customer service. Strong communication skills and reliability are essential. Experience in residential leasing is required, along with proficiency in Microsoft Office. Join a dynamic team to enhance resident experiences and achieve occupancy goals.

Qualifications

• At least two years' experience in residential leasing.
• Proficient in Microsoft Office and internet usage.

Responsibilities

• Assist with marketing and promotional efforts.
• Collect rent, deposits, and hold fees.
• Respond to resident complaints and concerns.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Multi-tasking

Tools

Microsoft Office

Property Management Software

Job description

CSI seeks an Assistant Manager to join our client’s Apartment Community.

Assistant Managers help staff create the best experience for prospective and future residents, reach occupancy goals and develop loyal relationships with service providers, property owners and residents.

Responsibilities may include :

• Assist with marketing and promotional efforts, including ad tracking, signage, mailings and events
• Maintain resident files and address complaints in a timely manner
• Collect rent, deposits and hold fees
• Bookkeeping with appropriate software
• Post late notices
• Acts as main point of contact in the absence of the Property Manager
• Develop marketing strategies to increase traffic
• Implement strategies to meet monthly revenue goals
• Prepare reports about : property performance, data summaries, trends
• Post ads and plan or participate in open houses
• Monitor rental collections, occupancy rates, move ins and move outs
• Monitor community appearance and oversee repair needs
• Enforce community rules
• Inspect vacant units and request repairs
• Respond to resident complaints, concerns and requests
• Build strong resident relations and provide excellent customer service
• Coach team members
• Supervise and train on-site staff

Ideal candidates should possess a dynamic personality with an ability to interact and connect with all different personalities. Extraordinary communication skills coupled with a confident approach is critical to this role. A can-do spirit with proven reliability is required.

You must be proficient in Microsoft Office, internet usage, and have at leasttwo years' experience working in residential leasing.

Requirements :

• Professional appearance
• Reliable means of transportation
• Proven ability to be prompt and on time every day
• Outgoing, self-motivated, and highly RELIABLE
• Attention to detail is a must
• Excellent verbal and written communication skills and telephone manner
• Ability to solve problems and work with minimal supervision
• Friendly, outgoing and display a positive, upbeat attitude
• Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role

A Big Plus :

• Knowledge of LIHTC (Low-Income Housing Tax Credit), Affordable Housing, Section 8, Fair Housing Laws, Health and Safety issues
• Knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR
• Experience with AR / AP, bookkeeping, posting rents, notices, budgeting, and financial reporting

Successful candidates may have previous backgrounds in : real estate, banking, customer service, management, retail, restaurant, hospitality / hotel, reception, administrative and sales.

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Assistant Community Manager • Palmdale, CA