Assistant Community Manager

Mill Creek Residential; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Community Manager in the vibrant heart of Downtown Los Angeles! This role offers a unique opportunity to support community operations and empower team members while ensuring exceptional service to residents. With a focus on inclusivity and personal growth, you'll play a vital role in enhancing the living experience for residents and contributing to the success of a dynamic community. If you are passionate about property management and customer service, this is the perfect chance to make a meaningful impact in a thriving environment.

Qualifications

• 2+ years of experience in property management or related roles.
• Knowledge of Fair Housing laws and OSHA requirements.

Responsibilities

• Support the Community Manager in daily operations and staff training.
• Greet residents and assist with inquiries and lease applications.
• Maintain accurate records and ensure compliance with regulations.

Skills

Customer Service

Communication Skills

Property Management

Basic Arithmetic

Microsoft Office

YARDI

Entrata

Education

High School Diploma

College Degree

Tools

YARDI

Entrata

Microsoft Office

Job description

At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may be the right candidate for this role or another position at Mill Creek.

The Assistant Community Manager supports the Community Manager in maintaining community operations, developing, empowering, and inspiring associates to achieve business outcomes. This role involves acting as the "Manager on Duty" (MOD) in the absence of the Community Manager, assisting with scheduling and work assignments, and guiding staff to improve the sales process through coaching and training.

Major Responsibilities:

1. Greet prospective residents, establish personal connections, and determine housing needs and preferences.
2. Handle incoming calls, addressing prospect inquiries, resident issues, or service requests.
3. Complete lease applications accurately, assist with verification, and notify prospects promptly.
4. Conduct market surveys by visiting competitive properties monthly to stay informed on rents, specials, and events.
5. Enter data accurately into systems, prepare leasing reports, and manage Entrata tasks daily.
6. Ensure the office, clubroom, apartment models, and units meet Mill Creek standards.
7. Assist with social media advertising as directed.
8. Prepare for move-ins by inspecting apartments, organizing move-in gifts, and assembling move-in packages.
9. Be knowledgeable about the neighborhood to confidently share information with prospects and residents.
10. Maintain accurate records in Yardi, update rents, deposits, and application fees daily, and issue notices as needed.
11. Complete lease and renewal paperwork, including addendums.
12. Ensure compliance with all federal, state, and local laws, including Fair Housing regulations.

Operational Standards:

1. Accept rents and process deposits.
2. Maintain accurate records in Yardi and update reports daily, including notices to vacate and vacancy reports.
3. Participate in revenue management calls when applicable.
4. Oversee duties of Concierge and Leasing Consultants as requested.
5. Complete all lease and renewal documentation.
6. Communicate effectively with residents.
7. Attend training sessions and meetings as required.
8. Adhere to policies and procedures outlined by Mill Creek Residential.
9. Ensure compliance with all applicable laws and regulations.
10. Perform other duties as assigned.

Position Requirements:

1. Minimum of 2 years of progressive responsibility in on-site or related property management roles.
2. Champion the Mill Creek Brand Promise, Core Values, Service Standards, and Manifesto.
3. High School Diploma or equivalent required; college degree preferred.
4. Previous leasing experience preferred.
5. Proficiency in Microsoft Office, YARDI, and Entrata.
6. Basic knowledge of Fair Housing laws and OSHA requirements.
7. Passion for outstanding customer service.
8. Ability to perform basic arithmetic.
9. Strong communication skills.

About Axis:

Axis DTLA, built in 2017, offers 391 apartment homes. It exemplifies a blend of elegance and edge, social life and serenity, right in the heart of Downtown Los Angeles. Axis features two distinct buildings with some of the best apartments in Los Angeles and a vibrant community scene.

Mill Creek is an Equal Opportunity Employer.

Are you ready to contribute to the success of Mill Creek Residential? Apply today and join an organization that values integrity, celebrates successes, promotes continuous improvement, and encourages working hard, smart, and together!