Assistant Community Manager

The Community Builders Inc.; Northampton (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

This innovative nonprofit organization is seeking an Assistant Community Manager to enhance community living experiences. The role focuses on operational administration, compliance, and resident retention, ensuring a high-quality living environment. Ideal candidates will have a strong background in property management, excellent customer service skills, and the ability to manage leasing processes effectively. Join a dedicated team committed to strengthening neighborhoods and making a positive impact in the community. This is an exciting opportunity to grow within a supportive organization that values its employees and their contributions.

Benefits

Medical, dental, and vision insurance

12 paid holidays

Employer contributions to Health Savings Accounts

Company-paid Life & Disability Insurance

403(b) retirement plan with company match

Tax-advantaged accounts

Confidential Employee Assistance Program available 24/7

Qualifications

• 3+ years in Residential Property Management or related fields.
• Knowledge of Federal Housing Laws and Guidelines is essential.

Responsibilities

• Assist with daily site operations and maintain communication with the team.
• Monitor leasing and retention to achieve a 97% occupancy rate.
• Handle resident issues and collaborate with the Community Manager.

Skills

Customer Service

Leasing Management

Compliance Knowledge

Property Management

Market Analysis

Education

College Degree

3+ Years in Property Management

Industry Certifications (COS, LIHTC, ARM)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Yardi or Similar Software

Job description

Assistant Community Manager

About The Community Builders, Inc.

Join a growing organization dedicated to strengthening neighborhoods nationwide! The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner. Our mission is to build and sustain strong communities where individuals of all incomes can reach their full potential.

Position Description:

Under the supervision of the Community Manager, the Assistant Community Manager handles leasing, compliance, maximizes rental income, and provides excellent customer service. The role emphasizes operational administration, compliance, resident retention, and ensuring a high-quality living experience. Certification in COS and LIHTC is highly preferred.

Essential Functions:

1. Assist with daily site operations and maintain open communication with the Community Manager, Resident Specialist, and Maintenance staff regarding issues.
2. Monitor and direct leasing, retention, and re-certifications to achieve a 97% occupancy rate. Proactively manage vacancies and attract new tenants.
3. Prepare re-certifications, leasing applications, verifications, occupancy agreements, and reports.
4. Screen applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements.
5. Stay informed of market conditions and update competitive market analysis quarterly.
6. Enter and code invoices, post rents, make deposits, and maintain accurate resident ledgers.
7. Monitor rent balances, collect rents, and issue late or quit notices as needed.
8. Participate in managing the property, including setting business goals, budgeting, risk management, maintenance, compliance, reporting, and personnel management.
9. Oversee office functions such as hours, filing, computer systems, and report generation.
10. Inspect the property, pick up litter, and report issues to the Maintenance Manager.
11. Handle resident issues and concerns, collaborating with the Community Manager as necessary.
12. Inspect units to ensure readiness for leasing and resident move-in.
13. Assist in recruiting, training, supervising, and motivating team members; participate in annual reviews and performance management.
14. Perform other duties as required.

Education & Experience:

1. College degree or 3+ years in progressive roles in Residential Property Management, Hotel, Hospitality, or Retail Management.
2. 2+ years of experience in Property Management, Hotel, Hospitality, or Retail sectors.
3. Industry certifications (COS, LIHTC, ARM, etc.) are preferred.
4. Knowledge of regulatory programs, policies, and Federal Housing Laws and Guidelines.
5. Proficiency in Microsoft Word, Excel, Outlook, and Yardi or similar software.
6. Excellent customer service skills are required.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays and tenure-based PTO
• Employer contributions to Health Savings Accounts
• Company-paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical, and dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential Employee Assistance Program available 24/7

The Community Builders is an equal opportunity employer.