Assistant Community Manager - The Basin

Equity Residential; Massachusetts; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to creating thriving communities. As an Assistant Community Manager, you'll play a vital role in driving sales and providing exceptional customer service. This position offers a clear pathway for career growth towards a Community Manager role. You'll lead a team, manage financial transactions, and ensure resident satisfaction while fostering a positive work environment. With a focus on diversity, sustainability, and total wellbeing, this innovative firm provides a supportive culture where your contributions will make a real impact. If you're passionate about community engagement and personal growth, this opportunity is perfect for you.

Benefits

Medical, dental, and vision care

Paid holidays

Annual vacation time

Paid sick leave

New parent benefits

401(k) Retirement Savings Plan

Rent Discounts

Leadership Development

Paid Community Service Hours

Qualifications

• Experience in residential or commercial property management or hospitality.
• Strong customer service and sales experience.

Responsibilities

• Drive sales processes and deliver exceptional customer service.
• Manage financial transactions and maintain resident files.
• Lead and train in sales, marketing, and customer service.

Skills

Customer service

Sales

Communication skills

Property management

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits
  
  

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing programhere.
  
  

What You'll Be Doing

As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position.

• Leading, mentoring, and training in sales, marketing, and customer service for a positive work environment
• Managing financial transactions, including payments and audits, for accurate resident file maintenance
• Utilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.
• Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residents
• Responding promptly to resident calls and emails, proactively address needs, and follow up on concerns
• Maintaining effective communication with maintenance staff, ensuring resident needs are met
• Proactively monitoring property trends for future occupancy needs
  
  

What You'll Need To Thrive

• Residential or commercial property management, hospitality, or retail experience
• Customer service and sales experience
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
  
  

Salary

For hourly roles:Employees are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Managerial Experience